High Efficiency

I received an estimate to replace my oil burner with a gas unit that would also provide air conditioning by Steven Wright last spring. A lack of ducts in a large room required that I have a spit system with a Mitsubishi unit. I finally moved forward on it this spring and I was so pleased with everyone that I interacted with from Steven Wright to the ladies that run the office and follow through on installation dates and contracts to the installers who were incredibly patient as we figured out the best way to do things. I would highly recommend the team including their electricians.

The company does a high level of craftsmanship and are very professional. All the work was completed in a timely manner. Where they lack is the people in their office staff. They told the installers wrong information multiple times which caused delays and confusion. My suggestion is to verify all work and materials with the people in your home doing the service. They are the ones that know what is going on and what needs to be done. There is a disconnect between their office and technicians.

Guys were great! Came out same day and fixed the issue really fast. Called 4 other places nobody would come out for 3 days.

This review is more a story of my experience with High Efficiency. If you don't have time nor inclination to read it all, here are the take aways from the review;
1) High Efficiency technicians have an excellent knowledge and skill set to identify and resolve equipment issues
2) They explain the failure and corrective action in plain and understandable terms
3) They are professional in their conduct as well as their repair actions meaning the system looks clean when they are done. Nothing sloppy or questionable, no loose wires, no dripping solder joint, all look clean.
4) The owner, Craig Bishop is involved and makes sure the job gets done so the customer is satisfied and the issue is resolved.

So here is the story,

Picture this scene, Easter Sunday, about 10AM and you discover you have no hot water or heat. You check the boiler in the basement and see there is an error and it does not working.
You call High Efficiency, since they installed the unit, hoping someone answers the phone on a holiday weekend.
Someone does answer the phone (within the first 3 rings) and takes your information and problem description. Next thing you know, you're speaking with the on-call service technician all this in less than 5 minutes!! On Easter Sunday!!
The technician gets as much information as he can from you, then he gives you an estimated time of arrival. He and another technician arrives before the ETA and get to work immediately.
I normally ask a lot of questions because of the nature of my employment. The technicians provided an exception description of the problem, the probable cause of the failure, and a plan for the corrective action. In my case, he clearly outlined the current corrective action was a "band-aid" of sorts until the replacement part arrives. They cleanup the area in which they worked and headed out.

The time is now 12:30 PM, yes, from the time I called to the time I had hot water and the technicians were out of my house was less than 2 1/2 hours!!!

Would I recommend this company? Absolutely!! Enough so that they will be installing my mini-split AC system and installing my gas stove!

Terrific company! Everyone from start to finish with our projects were professional and a pleasure to work with. We had a hot water heater replaced, new energy efficient furnace, new energy efficient central air conditioning and a new thermostat installed. High Efficiency made appointments and were at our house when they said they would be there. They cleaned up each time they were at our home at the end of the day. They also helped us with obtaining rebates on the units. I would highly recommend this company!

Still waiting for a return call from my last request for a quote. The gas line they installed for my fireplace insert leaked.

I hired them to perform my annual fireplace and A/C maintenance. The were very responsive and communicative in setting the appointment. Patrick was extremely professional and competent. He was polite and efficient. I was very impressed by his friendly demeanor and knowledge. He took the time to explain to me what he was doing and why it was needed and answered all my questions. I highly recommend them.

We had a gas insert fireplace installed and High Efficiency took care of the gas and electrical connections. The crew were awesome… very willing to educate and answer any of our questions.

High Efficiency went above and beyond to take care of my issue with my hot water. First, Craig the owner, was prompt and professional when hearing of my issue. The technician arrived on time, he stayed til the job was complete. Very polite and a class act, I highly recommend High Efficiency to anyone with a hot water or plumbing issue! Thanks again Craig and team! Jasen ONeil

My experience with High Efficiency was amazing. Their team came to my home and installed an incredibly efficient new heating system. When they were done it ran perfect and It was actually beautiful. The lead technician that installed the system took his time and incredibly thought out every pipe and pump.. When the inspector came he was amazed and said, " Wow, whoever installed that put in so much thought, it's perfect and beautiful." Every contractor that has been in my basement since always stops in amazement, scratches their head and says the same thing.. Wow.