Surner Heating Co.

Thermopride OH6FA072DV4 Install with humidifier recap:

What a disappointing experience we endured with Surner Heating. The assessment completed on our house was completing botched – the result was a bid that jumped up thousands. Representative Bernie Rock didn’t account for inadequate return ducts. Horrible customer service – excuse after excuse, the common theme was they were “too busy”. When we weren’t getting an excuse we were blatantly ignored. Never got a call back from management either. Invoices were void of details. Work order never provided. Details never provided either. Big details like Parts and Labor. I made a good faith payment after waiting 6 months for a reply with yet another plea for an account review. Surner’s response? A late fee added to our bill. I’ll pay the late fee AND I will buy our oil from a competitor. Looking for a new furnace? AVOID SURNER HEATING.

Technician arrived early and was courteous and helpful. Explained what he was needing to replace and answered my questions

This was a professional and clean service. The installer was respectful and patiently answered all my questions. It was an excellent over all experience.

Very poor service and unprofessional installation. Prices started out great, but that was just introductory costs. Hidden fees in each bill.
Customer service is terrible also.
Find another suppler, there are plenty in the area.

Always friendly, responsive, and deliver as quick as possible, even if I call at the last 1/8th of a tank on a Friday.

Showed up sooner than expected which worked out great. Got the job done, and everything is going great. Thanks.

Wish I could leave negative stars. The technicians and oil delivery people are great. The customer service, long wait and lack of updating prices leaves much to be improved on

Very professional, on time and cleaned up after themselves. Also they answered all my questions and showed me how to work the boiler !! I would recommend Surner to everyone that would ask me about them !!! Can't go wrong !!! George Babb

First rate service. They have a courteous and talented staff.

A 125 gallon minimum is way too far fetched. Our household relies on one income and they ask that we pay 500 dollars minimum. It's now winter and our house is stuck without hot water and heat... unfair.