Surner Heating Co.

There are different types of fuel service companies. Some are expensive and some are low-price. Both have relevance for the obvious reasons. Surner is a partner in your climate control needs, not just a vendor. Do they cost extra? Sure...but when you need heat and something is wrong, the couple of hundred extra you spend for them becomes cheap. Again, they are partners, not vendors, with people who understand their jobs and your needs. I've been heating my homes for about 50 years, and Surner has been as good, or better, then the great HVAC partners I've had in that time.

All aspects of our relationship with Surner were excellent, from estimate to installation of our mini-splits. Leigh, our installer, was particularly professional, affable, and helpful in explaining our new system’s operation.

So much for the idea that they "open" at 8 am. I've been trying to get on the phone with someone for 15 minutes and they won't provide me with emergency service even though my tanks are surner tanks. Not impressed by the customer service so far, I would switch companies if I could.

Everyone with whom I have done business is approachable, kind and professional. Happy to work with Surner!

We have been a customer for over 25 years. Throughout this time all the staff at Surner Heating have been friendly and responsive to all of our heating and cooling needs. An overall great company.

Sue,
I want you to know Your team helped us out in a huge way last week. Everyone was courteous, sensitive to our issue, and quick to respond.
Pls extend our sincere thanks to everyone. They fixed the issue and took it upon themselves to close the windows in our hot house once the a/c was fixed.
Thank you so much Surner.

Due to cold weather we lost track of our propane levels and needless to say our tank was empty. We called Surner at 8 am to have our propane tank filled. Surner was at our door within the hour. The service tech, Kyle was very knowledgeable and professional. Tank filled and all appliances checked. We can’t thank Surner’s enough for their quick response.

Andy did a thorough job and was great with our dog.

Hi Steve, I just wanted to say what a great job your two installers did today.for our mini split air conditioner. They were very professional and got the job done quickly and neatly. They were also very helpful in instructing us on its use and showing us the features of the remote control. I just wanted you to know that they are very good guys and deserve some praise.

I have been a customer of Surner for 36 years, and have recommended the company to my friends over the years who are satisfied with the company also. The technicians have always come right away, (I had a flood in my house at 1 am on a week-end from a broken water tank; help came right away, for example). The workers are highly skilled, know what they are doing, and polite, (which helps so much during stressful choices I had to make). My very old furnace broke during the icy cold spell we had last week, and Surner got to work as soon as possible to get a new furnace installed, which was just yesterday. I have respect and gratitude both. Now I won't have to worry about getting a new water tank or boiler when I am 96. Lorna R.