Bennett Air, LLC

Josiah was great. I am an Home Warranty member and BENNETT replaced my upstairs unit in my house in 2017 or 2018 and we have not had any issues with the unit since. Ironically they were the same company that came to my home today to repair my downstairs unit. And Josiah remembered coming to our home over 5 to 6 years ago. He was professional and the service was great.

This business was dispatched by American Home Shield for an A/C repair. They were not only responsive to our immediate issue, but ensured that we were well informed as far as the issue needing repair and our various options regarding replacement.

Kim was extremely helpful and communicated thoroughly and took the time to clarify any questions I had. Kim ensured we had an appointment for Rickey (Replacement Specialist) within two days (on a Saturday) to go over our replacement options.

Once we committed to the most simplified sale I’ve ever had, by that following Friday our A/C and Furnace was installed.

The installers were very professional and were in and out before we knew they were here and they were here for 6 hours and never realized it.

I strongly recommend this Veteran owned company and will continue to have our house serviced by Bennett Air, LLC

Caution DO NOT RECOMMEND DOING BUSINESS WITH THEM: Purchased three HVAC Systems, approximately $20,000. Bennett Air referred by warranty company. Kim would not schedule installation on weekends or it would cost $70+ to schedule it. It took two working days for installation. After the installation, we had concerns with two units. It took too long to heat. We scheduled several appointments with Bennett. They were a No Show and No Notification. Kim stated they didn’t know what happened, something about the schedule. Again, lost pay and working hours. After complaining about the No Show and No Notification, Kim agreed to a weekend appointment. This was again a No Show and No Notification incident. Kim stated she had an emergency and didn’t get to call us. When we asked about reassigning people to take on this type of responsibility, Kim began to whine, she felt we were being insensitive. We stated we weren’t insensitive, we’ve been stood up to many times and didn’t appreciate it. Whenever Kim thought you were talking against the business she and her husband Mr. Bennett worked so hard for, she whined. Kim ultimately told us she wasn’t going to service us and that we should call our warranty company to come out to check the system their workers put in. In addition they removed the warranty papers to register the systems from the boxes the units came in. Despite requesting several times that she provide the warranty papers, I believe as a malicious act Kim has not send them to us. This company is now being audited by the warranty company. Kim is unprofessional and damages the brand of the company. She needs to be replaced! Mr. Bennett stop mixing business and pleasure, replace your wife or let your business suffer. Kim when working in customer service you can’t be soft like a marshmallow and take offense in everything that’s said. You will encounter all types of people but understand without people your business will not run so it is your job to remain professional.

I have waited a month to speak with Kim and even after I explained my concerns there was no attempt for accountability. I even told her I understand that they are busy, however as the customer, my unit is steadily failing. I now have a leak from my ac unit and yet I’ve called multiple times within the past month to determine what the next steps are, with no follow up. I was willing to work with them because the technician was really good but there needs to be new front office management.

So pleased that when I was ready to replace/invest in a new HVAC system, that I went with Bennett Air, LLC. I had a great consultation with Rick regarding the products offer at Bennett Air, LLC. During our time it didn't feel like he was pushing the product on me to make a decision right away, but instead provided me with all options in the units the company had and the prices. Overall Rick had a great sale technique, professional, product knowledgeable & friendly. Kim another jovial representative within the company, made my purchasing transaction smooth and convenient.
The next day I received a call from Kim to confirm that my equipment was available for install, that they also inspected the new equipment for any damages, and they can have a technician come out the next day! The technician was at my home for the scheduled time. They too were professional, completed the install within 3hrs. I liked how they placed clothed covering down to protect my hard wood flooring from any scratches. After the install was completed, they advised that the another representative (Noah) would be on the way to complete the final stages of making sure everything was setup correctly… The gauges, wiring and fluids etc. Solidifying my machine would be up and running before his departure. That took about 30 minutes. Rick also stop by for a final walk thru, even help me set up my app and gave me brief tutorial! Overall I am completely elated/satiated with the my decision. Great pricing, the heat pump and air handler operation quietly but affectively,extended warranties, and a diligent company. FIVE STARS guys!!!!

Had to have my entire system replaced. These guys did a fantastic job! Rick, Michael, Mike and Josiah were excellent! Very professional and prompt! Any questions I had were answered quickly and I'm very happy with these guys! Kim did a great job getting me scheduled and kept up with phone calls letting me know what was going on. Thank you guys!

If you wanted a model of a HVAC company to emulate, Bennett Air is it! It is a pleasure to work with them at all levels of the company. From the person who answers their phone to the technicians. A professional, friendly, knowledgeable business. You can be assured you are getting the best value and workmanship. The replacement of our heat pump was seem less. If you want the best, you want Bennett!

Bennet Air was ecommended by HomeShield. Josiah arrived on time. I appreciated the advance notice of his arrival. He was courteous, professional and knowledgeable. He explained the issue and the process for replacing my compressor connecter. Additionally, he recommended that my outside unit be cleaned and was able to do the service the same day. Before and after photos were provided. I was very pleased with the outcome.

I’ve been having issues with my HVAC unit. Another company came out and couldn’t find the problem. Noah with Bennett Air, LLC came out and checked out my unit. Noah was
able to find the issue with my unit. Repairs were completed today and the unit is up and running. I would definitely recommend using Bennett Air, LLC, for your HVAC repairs.

Great service, the AC technician was on time, the work was handled with care, the technician took his time to explain everything (and fixed it).
Highly recommended company 👌 definitely in my contacts in case I need them in the future.