McCrea Heating & Air Conditioning

Had them install a whole new HVAC system in my home. Very punctual and very good job done!

Appointments are really far out, and then they just keep rescheduling you. First call, they scheduled me 5 weeks out. Day of the first appointment, they called me 3 hours into the arrival window asking to reschedule. Day of the rescheduled appointment, they called me an hour before the window asking to reschedule again. Now today they called asking to reschedule me yet again. I can understand the first time being an issue with someone calling out sick - even the second I gave a pass, but this is just unprofessional at this point especially for those of us having to plan our work schedules around the appointment

I arrived home after a trip to an air conditioning failure. My usual repair company could not come out for 8 days. I contacted McCrae. The person answering the phones was efficient, kind and professional. They were able to fit me in for a same day repair. The technician they sent out diagnosed and fixed the problem in less than an hour. He wore a mask for safety and was careful to wear shoe coverings and other measures to keep my home clean. The pricing was very fair. They’ve earned a new long term customer.

Terrible service. Brand new construction and several of us located in Potomac Overlook in National Harbor had little to no Freon in the units (they said it was because there was no way for them to balance it since it was a winter installation). My neighbor has drywall and water damage as a result of their installation issues. There was no QA prior to the HVAC system being turned on. This is the 2nd time I'm having them out to balance and check the system. The person on the phone was condescending... the technician only documented that he looked at 1 unit when that was not the case... he looked at both units when he was here.

My Pentair heater is under warranty, so they called this company out. When I called them to schedule the apt, I told him we were on vacation for a week. He said he didn't need me here. I get back from vacation... a week later and realized my 22,000 gallon pool has been heating up for the past week. I called to let him know my electric bill was going to be sky high. He said, well I assumed you wanted you pool heated like most people. I said... did you forgot I was out of town for a week? Why would I want my pool heated for no reason? He said he remembered, and took no blame or didn't offer to rectify the situation. Extremely upset. Ridiculous to leave a pool heater on.

My experience with McCrea was excellent. The representative who visited to explain to me the details of having a new HVAC system installed was thorough and answered all of my questions. He was courteous and wore a mask. The installers did an excellent job!! They were respectful of my home by laying drop clothes to protect floors and carpets and cleaned up carefully before leaving. After completing the job, they showed me how the new system and new thermostat worked and answered questions.

Price seemed high for the work but because the company would not break out labor verses material costs it is difficult to evaluate or make comparison with other companies.
Also, found the paperwork confusing and monumental. I think paper work should have been shown prior to the job not after completing the work!
Still waiting for copies of what I signed.
I had a complete Heat pump system installed which included new return ducting to help reduce noise from the main fan coming on line. I am still in the evaluation mode

Patrick and Ray were wonderful! They arrived promptly at 8 a.m. They took great care to protect my hardwood flooring and my home was spotless when they left. They were very polite and I enjoyed hearing them banter and laugh amongst themselves during the installation. McCrea was fabulous from consultation to the proposal through to installation. I would definitely recommend them-I already have! Thank you for making such a costly endeavor pleasant.

McCrea was thorough in their approach from the very beginning. The salesman asked pointed questions, took measurements went into the attic and made an assessment of the proper capacity needed as well as improvements they could make for the system to run more efficiently. But this was not where their work ended. The men who came to replace the unit were respectful, kind, thorough and patient. They were not in a rush to leave. They wanted to make sure we understood the new system and were satisfied with their work. I highly recommend this company

I had an entirely new furnace installed. Unfortunately I encountered a number of shady operations throughout my research. However McCrea Heating and Cooling was different. Beginning with the sales contact who was quite knowledgeable and professional, to the technicians who were on time, attentive to detail, and highly skilled, I couldn’t have asked for a better experience. Their 80 years of experience is definitely reflected in the quality of their work.