Climate Masters Llc

I contacted my home warranty company, American Home Shield in the evening when I found out that my AC stopped worker. They connected us with this Climate Masters, and we received a confirmation that morning that they would have someone over to check it out. The process was quick, after the confirmation, I heard from Kyle, who showed up within the said time frame. He was very professional and he was able to resolve the problem quickly. I had a positive experience with them, and would be glad to use them again.

So thankful to Climate Masters!!!!
I had an emergency issue wheras gas was leaking from my furnace. BGE came to my home and turned off the gas, and told me a licensed technician would need to repair the leak, in order for the furnace to be cut back on. This was at 4:15pm, and I submitted a claim via my home warranty company. I received the notification that my request was received. I called Climate Masters and asked them if they had received the request from my home warranty company yet, and explained that I have a gas emergency at my home, due to a leak in our furnace. The manager whom I spoke with asked me to give him about 15 minutes, and he'd call me back. About 10 minutes later, I received a call from Curtis, whom said he was on his way to my home. PLEASE NOTE, Curtis was off for the evening and was on his way home. He came to our home, realized that he needed another part, he went to his office, came back, and fixed our furnace!!! This was the best service ever, and our experience was nothing less than stellar. I would highly recommend this company, and can't thank them enough for helping us on a last minute request. THANK YOU so much Climate Masters, you were phenomenal!!! Curtis is awesome!!!

The customer service is horrible! American Home Sheild. Should not do business with this contractor. I request that they never dispatch them to my property for any HVAC Issues again ! It's not worth the headache. Prospective customers RUN!

If I could give 0 stars I would. This company is the most unprofessional company I have ever had to work with. Multiple no-call no-show appointments. They continued to make excuses regarding parts not being in, even though we at multiple times were called and told the parts had come in.

At one point we were told that the parts to fix our furnace had come in, but that the technician had taken them out of town with him on personal leave so it would be another week before they could schedule to complete the repair.

If you are assigned this company through American Home Shield. RUN and immediately request to be reassigned. After a multiple month hassle with them we are still left without a working furnace.

This company took forever to come to my house, they rarely answer the phone and also are no calls no shows after actual scheduling. When they came to my house and misdiagnosed the issue, so I had to transfer the issue to electrician. An electrician came out and promptly noted the issue being the A/C. So I had to wait two weeks before Climate Masters could actually come back out and then wait another two weeks for the part to arrive. I had a terrible experience and wanted to switch companies but American Homeshield charges another deductible another switch companies. I never want to deal with Climate Masters again.

We use American Home Shield as our Home Warranty company. Most people have to understand that when you are using a Home Warranty Company it takes time for services to be completed let alone for products to be delivered.

Curtis has been our representative for two homes now and has always been a pleasure to work with. Dakota is very pleasant to speak with and has contacted me each and every time she has told me to expect a call.

Due to the service I received I would still continue to use this company even without Home Warranty.

Technician showed up on time and did the job right. Pleasant and respectful. Gave knowledge and advice to keep system in good shape.

DO NOT HIRE THIS COMPANY!!!!
We waited almost 2 weeks for a Climate Masters technician to come out - and then he was almost an hour late! He decided we needed a board replacement and likely motor replacement on our Trane HVAC system.He left that night saying he was ordering parts and would be back the next week to install them and repair our system. He never came back or even contacted me. After my multiple contact attempts I was FINALLY texted that he was checking the warehouse for the parts and would be in contact to schedule our repair appointment. I checked back multiple times over the next week and a half with ZERO response. Next thing I know, a new HVAC company tech is coming out to start the job from scratch almost a month from my the initial assignment to Climate Masters. Apparently they suddenly and magically decided they can’t work on “(my) type of unit” and cancelled the job without telling me!!! The new company technician showed up to a job with wires cut and no knowledge of what in the world Climate Masters did or didn’t do, beyond cutting wires and quitting the job. DO NOT HIRE CLIMATE MASTERS!!!!

#ClimateMasters #ClimateMastersMD

They were assigned to do a TUNE UP. Of my AC system, that was working perfectly to prepare for the summer. After the employee Kyrie left, the Ac worked about for 6/7 hours. He took a bunch of cables saying they were not needed for this type of AC, and mentioned that now my AC has a delay which is something good. My Ac stopped working. The only way to start it was drilling on the screws giving some vibration it would start and work for random hours sometimes 2/3 hours, sometimes 5 minutes. 20 calls, no answer to my phone number. Called from another number and they answered. Many emails sent. Contacted AHS, and their service is so poor, she could not understand what was I saying, asked for a supervisor, never called me back. Still waiting on a call back from CLIMATE MASTERS. They need
to come fix what they broke at no charge.

Very very poor, assigned to me through AHS, the technician came out unprepared, spent less than 5 min looking at the AC unit, yes just looked at it....not touching. HE Then stated, "call the office again and schedule a leak check, i did not bring my Gauges and will have to reschedule since i have 11 calls today"....yes!!! a whole technician said that, i thought to myself why did you come to out then if you have no tools?....very very incompetent. Called the office, no answer x5....So i called AHS again only to find out that they closed my ticket because of the repair was 'completed' yet the technician did nothing!!!! So i requested another company to come out and just had a new unit installed, 6 weeks later after back and forth with this incompetent climate incompetents! Never again!