Recker and Boerger

We bought a GE dryer on 4/6/2019 from the dream street location in Florence. In and out in no time thanks to them having a great salesman who asked what we were looking for and took us right to what we needed. ( DK is his initials ) The delivery guys came, and without me asking, removed door from new dryer and turned it around so it opened from the left. Makes doing laundry easier that way! They thought of the little things that i wouldn't have and i appreciate it!! Very happy customer!!

I had them install new A/C. They did a beautiful, professional job. I thought the old installation was well done until I saw Recker and Beorgers work. They made the old installation look like amateur hour.
The people were also awesome, clean organized and efficient. I will DEFINITELY use them again!

Great to work with while buying the appliances. When they were delivered , fabulous delivery guys, went above and beyond. However when I washed my first load of laundry......all hot water. No cold water at all. Called and talked to Mr. Flood, of course they couldn't get anyone out to fix the problem until at least the next day. He was very rude to me on the phone, after I had bought two appliances and two pedestals for my washer and dryer. I went there against my family thoughts, and was totally satisfied, until I spoke with Mr condescending Flood, after the sale. Will never go there again, because of his customer service.

January 2010 I bought new heat pump and air handler system approximately $5300 with a 10 year parts and labor warranty . Did yearly maintenance check every year replacement system . January 2020 about a week after my warranty expired had issue with heat pump same technician came out told me it would be $695 to repair he recommended new unit $7300 . He’s trying to get me to buy a new unit . $495 of the $695 would be just the charge to install the two parts Plus approximately $110 for the parts and then a $50 fee to go pick up the parts + 2nd service call is how they came up with $695 , after doing some investigation on the Internet I found the parts for under $50 and installed those two parts myself in about 40 minutes after being a customer for 10 years I felt like they were screwing me , I will never deal with Recker & Boerger again ,

NEVER EVER WILL WE BUY HERE AGAIN! Ordered stove and refrigerator. Refrigerator was scratched and dented decided we would keep it anyway with a minimal discount. Unfortunately our salesman ordered the wrong size even though we said it could be no wider than 35 and 1/2 inches he ordered 35 & 7/8ths. Wouldnt fit, they completely destroyed my old fridge removing it out and even though I asked for extra care while moving appliances as we just recently painted our walls, they gouged deep scratches and nicks in the doorway and hall. The salesman could only get another one out 4 days later! So we have no refrigerator at all now! We also told salesman our stove was direct wired and we would need male and female wiring. He said no problem the delivery guys will take care of it. Uhm...no they wont they're not allowed to. If, and believe me we tried, we could've found another refrigerator anywhere else that coukd be delivered sooner ir even 4 days later we would have sent the entire mess back and sued them for damages to our walls. Which if they dont fix it they will be sued for. I think the thing that set me off the most was the salesmans comment of needing to get off the phone cause he had customers in the store. Well...what was I? We were paying customers...but since they had our $ suddenly we're less important. Went here because we wanted to support smaller businesses, and was hoping for better customer service than big box stores offer! What a joke! They were the worst company I've ever purchased appliances from in my 61 years. Now...Im trying to find corporate phone numbers to see if corporate cares more than their employees. Ive reviewed this in every place I can and am even thinking of of notifying media. I'm sick of businesses delivering damaged goods or wrong goods and instead of doing whats right they get agravated and not helpful....
There is no pride in products and services any more and no satisfaction when a problem arises. Oh...its been real nice without a refrigerator thank you very much! Shame on ya all!

I purchased a scratch and dent refrigerator and stainless steel stove here. Both are fantastic. The delivery was easy and hassle free and the prices were the best I could find for what I was looking for. They even moved my old equipment to my basement for me. I couldn't be happier and neither could my family!

I didn’t get far. The sales man was extremely not motivated to sell. My husband and I came in totally ready to buy appliances for our whole kitchen and the sales man did not get up from his chair and said appliances were not available to order and was very discouraging. I told him we had estimates from Home Depot and Lowe’s and wanted to compare. What a disappointment! He shook his head as we walked out at us.

I wish I could leave 0 stars. These guys are the WORST! Bought a dryer here only because Home Depot and Lowes both had 2+week delivery times...big mistake. The dryer didn't come with a cord nor was I told I needed to specifically request a power cord. When I called Don about it he acted like I was dumb and said that dryers don't come with power cords and that's common knowledge. He said someone would drop one off by the end of the day. That was at 930am. By 5pm no one was there so I called and was told that they couldn't get to me today and would try tomorrow. I asked if I could just come get a cord or if one of them could bring it to me but with them closing soon neither one of them felt like they needed to so the right thing and instead someone from the delivery team would try to get me in the next day. No thanks I'll take my business else where. This is a small business and they have really poor customer service. Went to the sears outlet and they were fabulous. Too many stores sell appliances to waste time on this place!

Let's start this with the fact I did not purchase my appliances through Recker ond Boerger, and that was a mistake. The installation of my new kitchen appliances from another company was a nightmare. It took at least 4 visits to my house (one more today, hope that is the last one). Why I am writing this is that I wrote to R&B to ask for help and if they would be willing to send their team out to install things correctly, and not only did Jim correctly identify all of the problems with the install, he worked with his team to quote me a reasonable price to take care of installing my appliances correctly. I will always come back to Recker and Boerger for appliance purchases in the future. The lesson learned, gift cards to CostCo should be spent on bulk foods and household paper needs.

Purchased a new refrigerator at the Florence location. The sales associate that helped me and my wife was friendly and knowledgeable and we were very happy with the price. The problem arose on delivery. We had scheduled for after 4pm but they arrived at 3pm which would normally be ok but I didn't get off work till 4pm and I wanted to be there for the delivery. My wife says that as the two delivery people were taking my old refrigerator to my basement they put a gash in my wall at the top of the stairs. Now It's not a huge gash maybe 2 1/2 inches long but it's deep.
I know things happen and it is a heavy appliance but now I have to buy some spackle to repair it and paint the area, oh well so it goes. The delivery people did hook up my water line and they did take my old fridge to the basement and did get the new refrigerator up and going and since our experience at the show room was so good I'm going with 4 stars.