Tri Star Heating and Cooling

Mike and Wes from Tri-Star arrived right on time. They had a repair estimate for me within a few minutes with a very fair price. Much less than another local company I considered using. They completed the repair quickly and got us up and running. They were genuine and honest guys. The kind you want to call for all of your HVAC needs. Highly recommended.

In November of 2012, my furnace started making a strange noise. After several recommendations and hearing good things, I decided to call Tri Star Heating and Cooling. They listen to my concerns, were very understanding and came to my home promptly. After doing an in depth inspection of my furnace. They walked me through their concerns and educated me. We came to a conclusion together a new furnace was in order. They understood my budget concerns and gave me multiple options to help me make the right choice for my home. Once my wife and I made a choice they were prompt on getting the new system installed. Everyone involved in the entire process was knowledgeable, friendly, and hard working. The installation process was very smooth. The individuals that did the install came and worked very efficiently. After the installation was complete, they removed the old furnace and left our home very clean and better than they found it. I can say with 100% certainty, I would recommend this company to family, friends, and anyone looking for a professional company with integrity. Tri Star Heating and Cooling is the best HVAC company in Northern Kentucky in my personal opinion.

I called Tri Star at 7:30am to request a service call for my AC unit and they were able to have two technicians come out within an hour. Mike and Wes were wonderful! They were able to diagnose and fix the issue in less than an hour and get the unit up and running again. I'm impressed with Tri Stars professionalism, knowledge and affordability and will absolutely use them if future and highly recommend them to anyone in need of quality affordable hvac servive.

I live in Union, KY and needed a complete new HVAC system. I called Tri Star because they are a locally owned HVAC Contractor in Northern KY and they were incredible. No pressure and great service. Both of the repairmen/techs that came to my house were very friendly. They had my heat back on in no time and will be finishing the air conditioner soon. I would recommend them to ANYONE in NKY. They also explained the money I would be saving because of the new system and I cannot wait to see the bills!! I'll definitely be reporting back :)

4/14/2014 - I'M BACK - My bills have been lowered by more than 30%!!!! My bill for March 2014 (we had some VERY cold days) was only $140!!! I also received a letter from Duke Energy telling me that I qualified as one of their top energy efficient users. It showed me what level I was at and where I am at now. I did not expect this but it just proves how awesome my new system is. I cannot thank Tri Star Heating and Cooling enough!

1/13/2016 - I just had to say - AGAIN - that every time they come for regular service they are quick and easy to work with. I continue to remain among the most efficient houses in my neighborhood and I love being able to change my home temp from my iPhone!!! Thank you Tri-Star!!!

I have been using Tri Star (Dave Chapman) for my home and business for at least twenty years now, and I can't say enough about the wonderful service I have received.

Any time he has done work at my business, he always accurately diagnoses the problem and makes the repairs without disrupting business. He is always sure to maintain a clean working area, too. When he recently had to replace duct work, he made sure that the area he was working and was cleaned up before moving on to the next area.

Tri Star has helped avoid very serious problems with furnaces at my residence and at my rental properties by observing and asking questions about all the equipment they see even when they were there for other reasons. They also took the time so show me how to keep my equipment lasting longer. Things such as oiling the motor on my boiler system once a month.

I applaud Tri State Heating & Cooling for doing an excellent job in both residential and commercial settings. I highly recommend that you call Tri State for your heating and cooling needs.

Tri-Star was absolutely the best company I have ever worked with for HVAC work. You will find that Tri-Star is completely honest and straight forward in all the work that they do. No band-aid repairs from them at all. They are firm on finding the problem and fixing the problem right the first time. I highly recommend them for all of your HVAC needs.

Thanks Tri-Star and Dave

Excellent service!! Dave came out close to "overtime" hours(M-F after 5PM) but was sure to get here with enough time so that they wouldn't have to charge the overtime diagnostic fees. He was really personable and even explained a little of what he was doing with the furnace to help me understand how I can fix some stuff on my own next time!

Diagnostics price was consistent with the going rate around town and the part I needed was fairly cheap. He only told me about another service Tri Star offered because I asked, he did not try to sell me on anything I didnt need. I was very happy all around and will continue calling Tri Star for HVAC needs!!

I had a great experience with Tri-Star. They were very timely, when you don't have heat that matters! The service technician running emergency service that night stayed late to resolve the problem. He was knowledgable, friendly and over exceeded what I consider customer service. I am happy to say I will stick with them in the future for anything heating and cooling related and would recommend them to everyone.

I definitely would not recommend this company . I had thought about taking them to small claims court. Our experience with this company was beyond bad. They came to my house 5 times. I had to call after each visit to beg them to come out again because my ac still wasn't working. They not only did not fix it but rigged it. Overcharged the system and was burning up my compressor. Told me to go elsewhere when i called again calling them out on wanting to charge me again for part number 5 to be installed. I found a new company that knows how to fix air conditioners. Difference was unbelievable. First visit too!!! Don't use this company!!!

We were having problems with our furnace not responding at all to the thermostat and not coming on at all after an electrical problem at our house. I explained this to the receptionist and someone came out the following day. When the technician was working he did not say a word to my fiance who was home during the service call. The technician called me at work and used words such as "the transformer is busted" and the "computer board needs to be replaced" due to our elctrical problem frying the parts. He then quoted me a ridiculous amount of $488 for parts alone and with labor they could do the work for $550-$600. When I told the receptionist I was going to buy the parts and replace them on my own she told me I needed an HVAC license just to purchase the parts. I bought the transformer for $20 from Sears parts and installed it in 5 minutes. The furnace started right up and there was nothing wrong with the control board. From all of this I learned that they just want to take advantage and charge you an outrageous amount for work that doesn't even need to be done. I will not recommend this company.