Chris was amazing. They showed up earlier than expected(text and called first). Diagnosed the trouble, found a controller board local before having to order one(that would have taken a few days), and replaced it the same day! Highly recommend!!
I was very pleased with how quickly they were able to come out and fix our system. The technician, Chris, was outstanding! He was very friendly, very professional, and made the repair in a very timely manner. If I could give him 10 stars I would. I would highly recommend this company.
We have used Kentucky Climate Control for several HVAC maintenance issues at our previous house, but this new house required a whole new system. Buddy and his team were amazing, they arrived in the morning and would not leave until the work was finished, which was midnight. The weather was cold and wet but they would not give up. We could not be happier with the professionalism and knowledge these guys have. Everything was done with plenty of communication regarding our preferences. We will continue to use this great company, we actually have their plumbers coming Monday. Thank you Buddy for a very pleasant experience, we are happy and warm thanks to you and your team.
Noticed when washing clothes we would have backwash into shower. The next day we had a leak from upstairs into the basement. Called KCC spoke to a lady who said she could have a technician named Alex Blackwell out within an hour. I was skeptical, but to my surprise Mr. Blackwell arrived on time, introduced himself and made some courteous small talk. While working he let me know every step of the way what he was doing. I would be annoyed with someone watching over my shoulder. Mr. Blackwell didn’t mind, he was a true professional. The job got done right also. I hope I never have to use this company again but if I do I will request Mr. Blackwell as the technician to come out.
Andrew and Shane came out after hours when our toilet suddenly backed up. They diagnosed the problem quickly but unfortunately we're unable to fix the issue so late in the evening. They promised to return at 9 AM the following day. Andrew showed up and had the issue diagnosed and on its way to being repaired by 9:30. He let me know what was going on every step of the way. Answered all of my questions. Unfortunately the issue was with my septic tank and not something they could fully fix. But they got us temporarily up and going to where the restroom was usable until we could get the main issue resolved. Later in the day Shane and Matt returned to snake our drain one last time and to insure the toilet was properly working before the end of the day. They completed the job quickly, professionally and cleaned up after themselves. They even set up a meeting with a septic person. All three were very polite, knowledgeable and a pleasure to do business with. I am a repeat customer and will be using them in the future.
Robert was my repairman on my service call. He is very professional and knowledgeable. I told him what my issue was and within a few seconds he determined the problem and resolved it. Great guy and a great conversation holder would highly recommend and would rated higher if available. Y’all definitely have my future business. Thanks have a great day I know mines better!
Update sent another tech out. Josh both guys were great and knowledgeable this place is great and will take care of all your needs and issues. Just give them a try and I promise y’all won’t regret it. Thanks again Kentucky climate control!!
Great service we came in after work around 6 in the evening found our upstairs unit was not working. We called these guys they had someone to our door after hours with the parts need to repair our unit. The technician (believe his name was Matt) did a fantastic job was very knowledgeable and respectful as well. The gentleman even offered to bring our trash cans up from the curb.
Charlie and Matt did a great job and were very friendly and clean. Came out on a Saturday and repaired my septic system in cold weather. They made sure to keep my house clean and I didn’t have to ask. Did a great job with great results.Highly recommend and will use them for future needs.
Mojo Mason
Good company. Had trouble with many ac repairs in the past but my technician josh was super helpful.
Bob Padgett
Chris was amazing. They showed up earlier than expected(text and called first). Diagnosed the trouble, found a controller board local before having to order one(that would have taken a few days), and replaced it the same day! Highly recommend!!
Ryan McCully
I was very pleased with how quickly they were able to come out and fix our system. The technician, Chris, was outstanding! He was very friendly, very professional, and made the repair in a very timely manner. If I could give him 10 stars I would. I would highly recommend this company.
Gillian Yorkman
We have used Kentucky Climate Control for several HVAC maintenance issues at our previous house, but this new house required a whole new system. Buddy and his team were amazing, they arrived in the morning and would not leave until the work was finished, which was midnight. The weather was cold and wet but they would not give up. We could not be happier with the professionalism and knowledge these guys have. Everything was done with plenty of communication regarding our preferences.
We will continue to use this great company, we actually have their plumbers coming Monday.
Thank you Buddy for a very pleasant experience, we are happy and warm thanks to you and your team.
Donovan Allen
Noticed when washing clothes we would have backwash into shower. The next day we had a leak from upstairs into the basement. Called KCC spoke to a lady who said she could have a technician named Alex Blackwell out within an hour. I was skeptical, but to my surprise Mr. Blackwell arrived on time, introduced himself and made some courteous small talk. While working he let me know every step of the way what he was doing. I would be annoyed with someone watching over my shoulder. Mr. Blackwell didn’t mind, he was a true professional. The job got done right also. I hope I never have to use this company again but if I do I will request Mr. Blackwell as the technician to come out.
Erika Hubbard
Andrew and Shane came out after hours when our toilet suddenly backed up. They diagnosed the problem quickly but unfortunately we're unable to fix the issue so late in the evening. They promised to return at 9 AM the following day. Andrew showed up and had the issue diagnosed and on its way to being repaired by 9:30. He let me know what was going on every step of the way. Answered all of my questions. Unfortunately the issue was with my septic tank and not something they could fully fix. But they got us temporarily up and going to where the restroom was usable until we could get the main issue resolved. Later in the day Shane and Matt returned to snake our drain one last time and to insure the toilet was properly working before the end of the day. They completed the job quickly, professionally and cleaned up after themselves. They even set up a meeting with a septic person. All three were very polite, knowledgeable and a pleasure to do business with. I am a repeat customer and will be using them in the future.
Sam Carr
Robert was my repairman on my service call. He is very professional and knowledgeable. I told him what my issue was and within a few seconds he determined the problem and resolved it. Great guy and a great conversation holder would highly recommend and would rated higher if available. Y’all definitely have my future business. Thanks have a great day I know mines better!
Update sent another tech out. Josh both guys were great and knowledgeable this place is great and will take care of all your needs and issues. Just give them a try and I promise y’all won’t regret it. Thanks again Kentucky climate control!!
Derrick Girdner
Great service we came in after work around 6 in the evening found our upstairs unit was not working. We called these guys they had someone to our door after hours with the parts need to repair our unit. The technician (believe his name was Matt) did a fantastic job was very knowledgeable and respectful as well. The gentleman even offered to bring our trash cans up from the curb.
Rick
Unable to recreate or recover warning message. Agreed to photograph if warning message reappeared. Friendly and courteous.
Bill Durham
Charlie and Matt did a great job and were very friendly and clean. Came out on a Saturday and repaired my septic system in cold weather. They made sure to keep my house clean and I didn’t have to ask. Did a great job with great results.Highly recommend and will use them for future needs.