Tom Rechtin Heating & Air Conditioning

Would be a zero if possible. I live 4 blocks from their office. Called to have freon added to unit. Thought a tech could swing by coming or going from the office. A 15 minute service to add some freon. Wouldn't give me an approximate time to service unit. Said they would call 30 min. pror to arrival. The day went by no call no service. Called the next morning still no schedule of a time. Seems they have customers with warranty plans and they come first. If you don't have a warranty plan you just keep dropping down the list until all warranty customer's are serviced first. Don't bother calling if you don't have a warranty with them.

I'm a little late writing this review, but they really helped on short notice, fixed it quickly and at a reasonable price. A friend had recommended another local company they kept stringing me along for over a week. Finally my AC completely stopped cooling during a heat wave and Rechtin had someone working nearby and was able to get to me the next day. He was on time and professional. I needed a new compressor and some minor maintenance. It was still under warranty so didn't have to pay for the part. Only for the service. Happy to find a reliable local business and their family has a long line of history here.

Kevin was, hands down, the most delightful HVAC technician I have ever had the pleasure of meeting. My initial request was acknowledged and repaired in less than 24 hours. I expected a big bill for such timely and efficient work, but the total came to far less than I expected.

I was referred to this company by a new acquaintance who says they're the only HVAC company she uses. I am happy to join the club!

What started out as a simple Thermostat issue (switching from old to digital - wiring problem) I scheduled a maintenance call to have someone come over and take a look. Enter John, who figured out the issue right away but had some bad news in regards to the humidifier no longer working and the fan motor belt was about to break. Curious, I asked him to call a sales rep to price me out on replacing this vintage 1940's Williamson monster, that was taking up a great deal of space in the basement. Jerry Class called and was on his way down! Full inspection of the existing furnace, AC, all register's in the house and size of all rooms - will get you a quote by next day, thank you! 3 quotes recv'd on different unit's.

However, a couple of days later, my thermostat was buzzing, offline and a weird sound was coming from the fan/motor. Another call to TR and Mike showed up, this time he had even worse news as the motor was on it's way out (it had been 18 yrs since we had a replacement put in) and the motor was no longer available, was hard to find and expensive. Mike also did a full inspection due to the area being very hot and humid and we discovered that the vent to the outside was clogged, thus allowing a backup of carbon monoxide back into the house as well as the humidity level was sky high. Mike took the time to clean out the chimney area for the vent and within 30 minutes, the humidity lifted and the temperature fell. He also ran to the house or shop, and found us a temporary motor to use for a few days or until the install could start. Thank you Mike for taking the extra time and possibly saving our lives with the carbon
monoxide issue! Above and Beyond the call of duty!!!

This also confirmed the deal to go ahead and replace the furnace and AC.
Since the "beast" had to be manually dismantled, we were told ahead of time that we would be without heat for 2 days but they would work fast to get everything going asap, including offering up space heaters for us to use.

The install guys (sorry their names escape me) were professional, clean and the communication was excellent. They were very respectful (as my wife works from home) and were very detailed and to the point of running us through the use of the furnace, thermostat and all other things furnace related.

I can't recommend Tom Rechtin enough and look forward to doing business with them in the future.

thank you!

Dave & JoAnn Thompson
Bellevue KY

BEWARE!!!! This is the worst company I have ever dealt with. When my furnace wasn't working correctly, Jon checked the furnace, ignitor, etc. as part of the service call and said I needed a new thermostat. Service call $89 and Honeywell thermostat $389. That is correct $39 for a $52 retail thermostat!!!! The worst part is that a four days later the furnace stops working again. They come out and tell me there is a crack in the heat exchange and it will be $1,600, a discount because of the furnace still being under warranty. Told me the part would be in within a week. Eleven days later, no part and I am still heating the house with space heaters. Called a different company that confirmed it was the heat exchange and was going to charge $1,000. The repairman with that company looked at me like I had three heads when I told him what I was charged for the thermostat. I ended up getting a new furnace because it made sense with a twenty year old system. The WORST and SCARIEST part was that I spent four days with carbon monoxide leaking in to my house because Jon with Rechtin didn't catch the cracked heat exchange and instead screwed me with a thermostat. Notifying the BBB and considering small claims court. The good reviews on here must have been paid or are relatives.
UPDATE! To tell you how scummy this company is, Tom Rechtin contacted the building permit department to try and get me and the other company in trouble over a permit for the furnace installation. WOuldn't be surprised if there isn't a hit-man somewhere.

In August 2011 I purchased a Carrier Infinity Hybrid System from Rechtin. I have never had a contractor do an installation as professionally perfect as this one. These folks went above and beyond to ensure the system was installed to perfection. Since then, Rechtin has performed all the annual inspections and needed repairs (Very little if any). Most of the inspections have been performed by Tim an excellent technician. I'll be sorry to see him go as he is retiring this year (2017). The Carrier system will have to carry-on w/o Tim, but I am certain I'll be in good hands with Rechtin for the life of this unit. I highly recommend Rechtin Heating & Air Conditioning as your lifetime HVAC supplier and contractor. It is mine.

I emailed Steve Huddleston at 10:30 pm as I thought my AC was shot and I was going to have to purchase a new one. Steve had service contact me the next morning and my AC was up and running before 4:00 pm. The service team was able to repair my AC without me having to purchase a new one. Very professional, honest, and knowledgeable service team and a very prompt turn around time. I would highly recommend Tom Rechtin Heating & Air Conditioning Company.

My heat went out and Rechtin’s crew was at my house the next day. The two gentleman that fixed my furnace had my heat working in less than an hour! They even showed me a hack for fixing my furnace if the same problem happens again in the future. The house call was super affordable compared to other places. Can’t recommend them enough!

I cannot speak highly enough of this company! They've managed my home needs for more than a decade. Kevin has gone above and beyond. He explains what's needed - gives me directions when I wasn't providing the right type of care for the A/C or furnace - and trouble-shoots the most cost-effective solution. I went through 5 other companies before I found Rechtin. And today? I have an old boiler in an apartment building that was missing a piece. It's so old they don't make those anymore. The Rechtin team is making me the piece so I don't have to purchase a new boiler right this second. I get great customer service every time I make a phone call. Thanks to all at Tom Rechtin Heating and Air!

Be on the look out for van #103 and stay away; this driver is going to cause an accident. I was crossing over the I-471 bridge into Cincinnati in the far left lane and the other three right lanes were slow due to traffic. Then the driver pulls right out in front of me (my speed was almost 50 mph and his lane was doing like 25 mph) nearly causing a multi-car accident. Then when I passed by him; he is on his phone, looking down and what I assume is fumbling around for paperwork; blindly aiming that 5,000 lb weapon down the road. This company needs to educate their drivers that they are not driving their POV, but a company vehicle and it will be the company that will have to pay for any damages due to the driver's lack of focus on the road.