Northern Tool + Equipment

Cant write a review for the people I spoke with on the phone, so I selected a store. I ordered something on the website ad paid for 2nd day air. UPS messed up and didn't keep track of the package, or update the info in the file or update me on the status of the delivery, nothing.

Northern Tool + Equipment not only issued a reorder on my item (with 2nd day air) but also refunded the cost of 2nd day air. Extremely satisfied with the service provided.

The Wichita Northern Tool store is a very nice store. Every time I have been in there, it is very organized and clean, and I can find the items I'm looking for easily. I have always had good customer service as well!!

Christmas shopping is never fun for me. Shopped online first and picked out the gift, checked and it showed instock for local pick-up. Arrived at the store and was greated with a smile and "can I help you find something". Knowegable staff memeber with help full information about the item. Carried to the check-out station, suggested I continue to shop. This was a great experience, five stars!

Super quick ordering! Appreciate having the stock available so close to our farm and not have to order and receive in a week.

I went in to find a vise clamp for my father who lives four hours away. I walk in and wasn’t greeted (least of my worries) I politely ask a woman working if she would help me whenever she had time, she was putting labels on an endcap. She didn’t even say yes, didn’t acknowledge me and just sighed and pulled out her device and just short answered everything “no. Don’t have it, etc.” customer service/people skills were HORRIBLE. I always have a pleasant time when the male employees are working, not only because of their knowledge, but they are so willing to help me find whatever my dad sends me on a mission for. Out of the three ladies only one was willing to help me find what I was looking for and offered suggestions. I felt like I was just such an inconvenience for the other two ladies.

Always close before the actual close time.manager response when stated it's not even the time on the hour. "Bohoo"

We have purchased many items at this location over the years for our farm. Always helpful and friendly.

I had no idea this store was even here until tonight. I like the selection of items they have from tools to camping gear and clothing. The prices are very competitive and the employees are friendly. Check out their bargain bins, sales and clearance items for great deals! I will most definitely refer friends here in the future and return myself next time Im in need of a tool or going camping.

Justin and Roxann at Wichita Northern Tools are awesome people, helpful and great service. I’d Recommend both for anybody needing help with buying all types of tools. I know I’ll be buying more from them.

Prices are okay, but they didn't have what I needed... and it's a tool store. Anothr major problem for me at least...How hard is it to put a couple hooks on the wall in the ladies bathroom to hang your purse on, or your jacket? I mean seriously having to put your purse or your jacket on the nasty dirty floor is real sanitary...so gross.