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4.7

79 reviews

Amenities

    Crain Heating, Air Conditioning & Home Generators Reviews - 79

    4.7
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Tony D Davis

    Anthony was my technician today for our winter tune up. Very polite and professional. Excellent service. Great job. Thank you so much.

    Linda Turner

    Philip/Phillip (youngest of the Crains) and Anthony did a fantastic job installing my new ac unit. House is SO much cooler. Know it's your job but it never hurts to be appreciated for your work.THANKS

    Tomye Crawford

    Great service. Great deal on my new furnace (1year ago). Amanda is the best. Thanks each and everyone of you that I have dealt with over the past 20 some odd years. Thanks again. See you all again in the spring!

    Aaron Bibb

    Quoted $1000 for $100 worth of OEM parts and 45 minutes labor. Took my multimeter out, identified a faulty thermistor in 10 minutes. Turned out to be a $5 fix. Even replacing the whole board was only $50.
    Service was timely but I have my doubts on parts/labor costs. Never received a return call when I told the receptionist that I had questions on the breakdown of parts/labor costs.

    Rebecca Waters

    They are always friendly, on time, professional and patient with answering questions. They provide suggestions, insight and knowledge to help better my hvac system. Very pleased with service the last year and half.

    Katie Hardesty

    Great workers. Very professional. Explained how the unit worked how it heats up and defrost and how the new thermostat works.

    Melissa Slate

    Great company. The guys really know their stuff and explained everything to me so I knew what was going on. They replaced my unit the same day and cleaned up everything before they left. Great pricing on crane equipment.

    Warren Butler

    Great service, quality, and reputation! I have used Crain for my last three HVAC purchases/installations. Great work!

    Jeff Scott

    Was out of town when my A/C developed a leak. I normally am able to do all my work and well aware of HVAC systems. Being out of town I called to find a leak in my AC and refill. Way overpriced, the amount charged to find a leak and refill exceeded a complete new AC system that comes pre-charged. Would never use them again nor recommend them.

    Larhesa Guernsey

    The receptionist (amanda)was very helpful and knowledgeable about what i needed done.The price was great ,the service was great,the guys that serviced my unit arrived on time and very polite..thanks for the great customer service!

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