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4.7

79 reviews

Amenities

    Crain Heating, Air Conditioning & Home Generators Reviews - 79

    4.7
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Vicki Knight

    I've never taken the time to write a review before but our experience with Crain was exceptionally good and I just have to pass on my experience. They were professional beginning with their receptionist Amanda, then their technician Tim who came out to give us quotes (no hard sales, just honest information), and the technicians Phillip and Hosae who did the system installation. They worked with our schedule, were efficient and did exactly what they said they would do for exactly the price they quoted us. Can't imagine going to anyone else for our heating/air services!!

    RJ W

    Excellent customer service and quality! Phil, Jose and Anthony replaced our 27 year old HVAC system with a new energy efficient one that included a heat pump. Hooking up a new thermostat was a challenge due to the old wiring but they were creative and found a way to fix the issue keeping the thermostat in the same place. Phil is a perfectionist and made sure the system was up to specs after it was installed. Phil also made sure all of our questions were answered when the job was finished. They made us feel valued and appreciated as customers.

    Elizabeth Webb Princess Nana Puppylove.

    I can’t say enough great things about this company. From the moment Bryan came into our home and fixed our old broke down AC to give us air till they came back and replaced our ac unit to Amanda in the office who took care of everything from getting the loan for it, to even turning in the warranty papers on it, I was 100% happy with the service. Bryan really knows his stuff and after it was installed everything was cleaned up and taking care of. All I had to do was come home and sit in my nice cool home. Bryan knew right away what needed to be done and just did it. I will never go anywhere but here for all my heating and cooling issues. I wish there was a way I could transfer my heater warranty from Sears over to Crains . I just trust Crains so much more. Plus the price was so much lower then what I thought it would be. They did a great job.

    karen bosch

    I would never recommend this company, my father who is 84 year old has been doing business with Crain for 17 years. Recently he had them out for service, tried to put in a used part but my father noticed it and said he wanted a new one. This basic part should have been on the truck but nevertheless they said they would be back the next day. That took a call from me before the new part got put in, but charged him for the new and all the service that day. While the tech was there they decided that he need freon, which is all he probably needed from the beginning, however it was a special kind of freon that my dad had and gave him the freon and he was charged $200 to put in my dad's freon. My father ended up paying over 900 dollars for that service call after paying about $500 just two weeks before. I called to find out why he was charged so much to put in freon that my dad supplied, I got some song and dance about the tech's time, which I understand but they were already getting a service call, seriously they could have done that part of the service for no charge since my dad supplied the freon. After speaking with the owner he said he would refund $100 to my dad, that was 4 months ago, and he never got the check, I called about 6 times but they just kept taking a message for the owner. I am blown away that you would treat a senior this way, but more importantly risk a long time relationship with a customer over $100, who will eventually need a new A/C.

    These folks are a rip-off and they have proven that many times over the years that we've done business with them.

    David Hall

    I’ve worked with Crain on rental properties for a couple years and it’s reassuring to always pick up the phone and be able to talk to someone without being transferred and explaining my problem multiple times. They are always responsive and strive to ensure customer satisfaction. The technicians are extremely knowledgeable and courteous, and hold good on their warranties

    Amanda Taylor

    Crain installed my air purification system. I could not be happier with the quality and professionalism of Crain Heating and Air Conditioning. I have referred several family members and friends, as well. Thank you for the excellent service!

    Sherry Marshall

    Interviewed 6 local businesses when it came time to replace my 30-yr old heat pump/AC system and Crain was the most impressive when it came to just getting their "foot in the door". Their customer service was what won me over - promptness, friendliness in returning my phone calls, promptness when it came to making the personal sales call. Knowledgeable and professional when it came to explaining to me my options. The entire system was installed within 3 days from making that first phonecall! I'm so happy with my new Trane unit and the service I received from this family-owned business.

    Wil Jones

    Philip got our boiler system running again. After a few days of not having his ordered parts delivered, he drove to pick them up himself. Five stars to Crain, and Ten to Philip!
    W&J Jones, Sellersburg, Indiana.

    Richard Hogue

    This Company is the best! The best service, super professional team, and the nicest guys I've ever had in my home! CALL THESE PEOPLE if you need help with your heating and air and they will get you right! Bet.

    michael lyons

    Philip, Anthony and Richie are all awesome and respectful people to work in my home putting in a new system for me very nice people excellent service and prompt service communicates very well awesome people would recommend if you need anything HVAC call them thanks so much guys you’re awesome

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