Crain Heating, Air Conditioning & Home Generators

The Crain staff has ALWAYS shown up on time, communicated well regarding expectations and deliverables, and been respectful of our home. We have worked with them for over twenty years and three homes. They are like having family in the business. We can trust what they tell us and that they are taking the best care of us.

As a former field technician (different industry), I highly appreciate the clean, professional job you guys did. Always keeping me ,the homeowner in mind. You provided friendly fast service. I feel I got a great deal on the right system for my home.... thank you!

Crain Heating and cooling approached me at the home improvement show downtown Louisville. I scheduled an in home estimate and they were very courteous. During the estimate I wanted to keep my existing humidifier, electrostatic filter, uv light. I advised them I wanted it to operate the same way as old unit. Install day arrived and they layed out canvas and it was clean. However, when they brought the furnace in to be installed it was a lower model unit than on the invoice. We immediately stopped and they had to go back to the warehouse and get correct unit. After the install Phil said it's working and it was 5 pm and they would return tomorrow to top off the freon, tie wrap wiring. After reading previous reviews I asked him to stay and finish. He stayed and finished but humidifier was constantly running. He advised they sold a different unit that would work properly. A different tech came out and rewired the humidifier but it would constantly run in propane mode (dual fuel system). He also handed me a invoice with a quote for more stuff. The heating blower would stop but the humidifier kept pumping in humidity with no where to go. I stopped in around March and told them about the humidifier and they said they would have to think about it. Made an appointment for freon top off for the summer and they topped it off. Then made a third appointment for the humidifier. Tech came out and told me when in propane mode the furnace fan must run all the time. He advised it has to run all the time to keep the humidifier running. My previous system was set up for the humidifier to cut out when the fan cut out. He advised that when the fan starts and stops it uses more energy than when it constantly runs. Okay I get that ...but if I'm not home , house is set colder do I need the furnace fan constantly on? He said it could be wired to the humidifier plug on the unit. What ? Wait there was a way for this to be wired correctly the whole time? In the beginning I was told it couldn't be done. I'm glad I ran through all the cycles before he left. The blower motor was constantly running and he advised me he left a jumper attached and opened it back up to take it out. I've waited quite awhile to post this. I gave them another chance. But when I had to ask the tech three times to wire it like the old one was wired it just wears someone down. They always call an hour or day ahead of coming and show up on time ..so that's a plus.

I appreciate that this is a family owned business. That is one of many reasons my parents, siblings and myself have used Crain services for a very long time. Most importantly, we use Crain Heating and Air because the service is excellent and the cost is extremely reasonable. We just had another awesome experience with them recently and we will continue the tradition.

Crain thoroughly diagnosed our heating problem after getting told by another company (I won't name or book again for an inspection) what turned out to be the most expensive fix. Our technician Danny explained why we were having the problem with our heat and why we had to run our emergency heart to keep our home halfway comfortable. He went through every aspect of our unit before explaining our problems and options. It wasn't a quick quote with no explanation. He compared the system we have with every option we could work with. If he saw a way to save on money, he mentioned it, instead of trying to push the top shelf items our way. I could tell how honest he was by walking through the house with me and explaining things. Once we decided was our best route, the installation crew wasted no time getting here and getting the job done. It's nice to know some companies still take as much pride in their work as Crain Heating and Air.

I knew our air conditioner was probably going to need to be replaced within a year or two, but when it went out Monday night I was in a panic. I called Crain Heating and Cooling Tuesday morning and by 9:30am Wednesday, John and Jimmy were at our house installing our new system. Everyone there was just fantastic. Amanda in the office, John, and Jimmy all made our stressful situation much easier. Highly recommend!

Phillip,Anthony and Richie were awesome to deal with.Respectful,courteous,hard working,and what an excellent job they did .Thank you,guys! I will recommend you all to everyone!

When I flip the switch and get the itch and there is no High Cool! I call Crain! These people are professional, know the problem as soon as I explain what is happening. They fixed my system in no time! I have used them on new installs in past and I am now saving money and enjoying cheaper electricity bills! Thanks CRAIN HEATING & AIR! “Don’t be a fool, If you can’t hit it on high cool!!!”
Call CRAIN!

My AC was not working properly, I called them. A man came and spent 15 minutes to check the compressor gas pressure and told me that they will provide me quote for the job. Later charged my credit card with 150 bucks. Never received quote after that. Wouldn't recommend.

I bought my Trane from this company 12 years ago. I have loved the friendly attitudes as well as the expertise. They were going to send out their crew the very evening I called! I declined, but just the fact that they were so accommodating is wonderful. They came the next day and worked overtime! I enjoy being able to deal with a company that knows the history of my unit. I have had a clean air unit which really helps my severe sinus condition.

Thank you Crain and your accommodating kind professional staff. With your guys, I always know they are going to go the whole 100% of the way. They diagnose, explain the process, then do not stop until I am back to norm. Thank you - ALL OF THE GUYS and the wonderful personnel in the office. You have a great service to offer. Tonight, I have been so comfortable! I am falling asleep early. What a change from earlier in the week. I just didn't because it was Derby Week. I should have called BEFORE the weather changed to being sooooo hot!

Thank you,

Maralyn Lewis