Northern Comfort Systems

Tom was very helpful in completing our inspection. He completed repairs and also gave us good tips! He also shared educational knowledge as well! He was very respectful and we would recommend him and this Company!

Great customer service all around! Aaron Adams was my Plumbing Tech and he was superb. Knowledgeable, friendly, efficient, and went above and beyond, as far as I was concerned. Would heartily recommend.

Michael was very professional. Knows what he is doing. I trust him. The company has very good employees.

Johnnie T. came to the rescue today. Our furnace went out at 11 at night and the temperature outside was around zero. My husband left a message with Northern Comfort Systems and a few other places. Michael was the first one to return the call in the morning, and came and did an inspection about an hour later. Unfortunately it was determined that our Furnace needed replaced due to safety reasons. I feared that it would take days. But Johnnie was available to install the new furnace immediately. He was super courteous, kind and thorough with the installation. He froze his butt off in my basement for hours and kept a positive attitude the entire time. Only a few short hours later the house had heat again. And as a plus, he made sure to wipe his feet off every time he had to go out and come back into the house, and he did one hell of a job cleaning up all of the mess from the work. My husband and I have 3 kids and my husband was leaving for a business trip the next day. So when I say that he came to the rescue, I sincerely mean it! I honestly cannot thank him enough, so I will just submit this review. Great people, I highly recommend you give them a call first.

He was punctual and quick. I ask him if the exterior coil cleaning was part of the tuneup and he said yes if it needs it. Since it had been cleaned six months ago he said they were not very dirty but he would do it anyway. He wore a mask, gloves and paper shoe covers. Explained the age of my unit without pushing the sales of a new unit on me. Very professional

Our air conditioner went out over the 4th of July not to be really noticed until Sunday. My husband called and they put us on the list. We got a call at 8:03 Monday morning. Brandon W was here before noon. After trying a new capacitor which didn't solve the problem we opted for a whole new A/C and furnace system because of its age. He gave us several different estimates. We chose one and he was here at 9:00 a.m. the next morning. He worked steadily until 6:00 p.m. at which time everything was up and cooling. He was very professional. On a follow-up call today he tested the furnace not having wanted to heat us up more at the previous service call. That was extremely thoughtful of him. Highly recommend Northern's service from the office staff to the technician and equipment.

They were willing to work with me and Micheal was very professional and knowledgeable about his job . I would recommend this company to anyone

Have worked with these guys since buying home in 2013. System was installed in 2012, so just now 5 years old. We replaced evaporator coil this summer for $1500 (including refrigerant fill). System was not working right, so called for service. Was told that compressor was out, a nearly 2k repair. Called to share my concern for the cost of maintaining this system was told they could see if manufacturer would help out. Received an email from service manager to let me know that they couldn't do anything else to help and that they really should have charged us for the part and labor so they would be happy to help us out for the 2k (labor cost). Got new quotes from a different company for a better system, better financing, lower service call price and tore out their junk. Techs were always very friendly, but the service office was less than helpful and just too expensive to maintain their equipment. Would recommend looking elsewhere.

TL/DR - Tries to stick it to you and their employees.
My furnace needed a new igniter, I had diagnosed this problem myself. None of the supply shops had one that fit my model so I called in the pros. I was told I'd needed to pay a $89 diagnostic fee in order to get the furnace fixed, I said okay have someone come out. Guy came out, looked at it( didn't touch a thing) told me that I was right, but after looking in the truck, also didn't have the part. Told me he could come back tomorrow with the part and it would cost me $390. This is a $45 dollar part and an easy install). Total of 5 minutes and no solution still cost me the $89. The guy tried to tell his boss to only charge me half or none, and the boss told him it was coming out of his paycheck if didn't charge me the full price.

I paid the $89 and considered myself getting off cheap rather than doing actual business with them. Be careful if you do go through with them and make sure you are not getting ripped off for parts or labor.

Any company out to make a quick buck and punish their employees for making reasonable sales calls should not be in business.

Good to with. Technicians are courteous and helpful.