Star Heating and Cooling

I manage an AT&T store in Fishers, IN. We were having trouble with our air conditioning earlier this summer and I called Star Heating and Cooling. They were one of the only companies who were actively taking on commercial clients. Within a day, they had our air conditioning back up and running.

From the bidding through the installation, Star was very professional and did a great job. We had a small issue with the ultraviolet light installed. They resolved the issue immediately and professionally!

My 4 1/2 year old system was not putting out cold air to begin the summer. I called Star because they are only a couple blocks away and I thought, who else you gonna trust but a neighbor. Well they came out and before they even tested the unit they told me the capacitor was bad. ($109). Then he told me how honest he was (red flag). Then he told me it needed a hard start kit ($150ish). Then they told me it was the compressor. Then the owners son showed up. He acted like he was doing me a favor for being there. He agreed that the compressor was bad, then it wasn’t, then it was. So, I asked them to return the unit to the way they found it, replace my “bad capacitor” and all. I paid them for the service call and cleaning. Then they sent me a quote to replace the capacitor. Labor only as it was under warranty. $1489. Well I had another guy come out and he was like, there’s a block in the coolant lines and how did they not discovered that? $275 and 1 1/2 hours later it was fixed.

Star heating is first rate in every catagory. The service technicians are prompt , dependable,friendly and knowledgeable and the office staff are courteous and very helpful. I would recommend them to anyone without reservation and would give them ten stars if I could.

Fantastic service, from sales rep to technicians to office admins. Every person I dealt with was professional and friendly, the techs knew what they were doing. They delivered as promised, I would actually say over delivered, with zero hassle. Very glad I found their website.

We bought our present house in 2007 but it was built I think inn1980 or so. By 2010, our entire furnace including ducts was completely shot. I called several HVAC companies to come out and make a bid. Except for Mike Wallace at Star, they were all salesmen; nobody looked at the furnace or the ducts--except for Mike. He got under the house, looked around and came back with a detailed list of what needed to be done. Impressed is not a strong enough word to describe our reaction. We hired him and have been using him and his company ever since. Our son had fairly complicated system at his house which needed to be replaced recently and he hired him. We are happy ; our son is happy, so I recommend this company highly.

Donovan made sure he got to my house before the end of the day so that my family and I could have heat. He showed up at 6pm, was very personable and showed me everything that was wrong and what had broken. The thermostat was bad and the ignitor had burnt through. He replaced both the thermostat and ignitor for a fair price. I would definitely recommend them to anybody I know!

Company provided great service at a fair price. They took the lead to get warranty replacement from Manufacturer and provided great installation.

Best company I have dealt with

Very through made sure everything was in great shape

Many Thanks to the staff at Star Heating and Cooling! Everyone I had contact with from this company we’re absolutely outstanding! Thanks Rachal,Sarah,Brian, Matt and Mark! You guys ROCK!!!!