Star Heating and Cooling

My air conditioner stopped working and I called Star for Service around 9am. They gave me a very reasonable time frame for the appointment (12 -3 the same day). The office called me back to let me know the technician was at another job that was taking a little longer but I was next on the list. The office called me back a 2nd time to let me know the technician would be there within 30 minutes and he was. Great Communication! When Otis arrived he was very nice and got right to work. He figured out the problem within 10-15 minutes! He had to run back to the shop for the correct part but this was quick. The air conditioner was up and running! The diagnostic and material fee was very reasonable. I will be using Star in the future for my heating and cooling needs. 5 Stars!

I have nothing but good things to say about Star Heating & Cooling. Everyone we encountered was highly professional and very friendly. Bryan was extremely transparent with costs when we replaced our entire HVAC system, and he was very helpful as well. They were also always early or right on time for their service appointments, which I appreciated. We will use Star in the future for any HVAC issues!

I had used this company for s number of years. I was just talking to one of the owners who was on the attack for an invoice I never received but was told they email it.I did not receive the billing.email is not always reliable.I basically was explaining to her when she rudely hung up on me. I called back but her attitude did not change and she hung up on me again after I said the charges she Had.listed for a 10min..stop were outrageous and.I would contest them.This owner is not anyone you would want to do business with.if you expect to be treated with any kind of respect.

The wonderful people at Star took care of us from start to finish. We needed a new furnace and air conditioning unit and they came through for us with professional, quick and friendly service. From the first call with Rachael to Brian coming out to give us the estimate then Jerry and Ryan installing everything we could not be happier with our experience. I would recommend you call Star if you are experiencing trouble with your heating or air unit!

I had a problem with an attic space HVAC unit. It was not the most comfortable or cool space to be located in just to access the unit. I have some background with HVAC systems and had already completed some disassembly, diagnosis, and cleaning so that I didn't call for service on something such as a dirty condensor or coil. When I couldn't fix it, I contacted STAR Heating and Cooling first thing in the morning and they were able to send a technician out in the same day. The technician, Donovan, was very knowledgeable and completed a very thorough visual and electrical diagnosis of the entire system and control board. He pinpointed the problem to the attic unit and completed the repair. I appreciated that they sent a very experienced technician to my house..

I have a 10+ years old A/C unit that needs to be replaced. Brian came out and gave me an honest opinion about what product I should buy, because I will not be in the house very long. Unfortunately, my dog was injured the day before I was going to call and get my appointment setup. I was not pressured into buying anything after that, and I was sent a hand written note telling me that they wished my dog well (she is doing good now).

Since I could no longer afford a new A/C unit, I decided that I should have the unit serviced. My unit was cleaned and serviced quickly, and there was never a discussion about purchasing a new A/C unit.

I cannot recommend this company enough, because they listen to your needs. They do not try to pressure you into buying anything, and I will be purchasing my A/C unit through them next summer.

Ryan came out within an hour of calling on July 4th and fixed our air for a reasonable price. Very personable, honest, and quick!! Will definitely use them again!

I considered calling one of the major companies when my heat pump crashed but decided to try Star heating and cooling instead. They are local and I had read some good things. No one is happy to have a major repair but from Ryan (service tech) to the ladies in the office, I had only a positive experience. You can tell that they are a family operation that truly cares about the consumer. I will be calling them for my future needs. Thank you.

The technician left my outside water spigot on after a service call. I realized it nearly 8 hrs later. They promised to pay the difference in my water bill and for the soaker hose that burst from being under pressure for too long. They ignored my emails with damage photos, ignored voicemails and when I finally spoke to someone they said they did receive my emails with photos and expenses and said a check would cut and mailed last Friday. Never received it.

I have given them so much time to make good on their mistakes and damage before I posted a negative review but all they have done is ignored and lied to me.

Awesomeness. The Wallace family is really fantastic. I had the worst timing..but from the ashes a hero was shown.. STAR . They were fast , friendly and very reasonable priced. I am so happy I did business with them. You will be too.