Star Heating and Cooling

Casey was great. Quick, quiet, clean and professional

My husband and I are very pleased with the service Zak provided.

The gentleman that came out from Star Heating and Cooling for my spring cleaning was on time and professional. I signed up for their maintenance plan while he was here. The pricing on the maintenance plan is really good. A few days later I had a service call and the gentlemen that came out were on time and also very professional. I would highly recommend them for your HVAC needs.

I've been using Star for several years and would recommend them to anyone. I first met the owner, Sarah, when I was working for a company that had Star as a client, and so I tried them out when I needed some routine maintenance done on my home's HVAC. They did a great job, were very honest with me, and did not use any pressure sales tactics or any of that other nonsense.

Eventually, the AC system at my house went out and I had to purchase a new one. The technician was very honest with me about my options and, while he did recommend a new system, his reasoning was sound and he wasn't pushy. I went with the new system and they set me up with 24-months of 0% financing instead of the standard 12, which I appreciated as well.

I'm now sitting here in my comfortably cool house while the 90+ degree afternoon burns outside, so I am "highly satisfied" with Star. 10/10, would recommend.

I first became a customer of Star several years ago when Mike Wallace diagnosed a bad capacitor ($50) after Airtron wanted me to replace my ENTIRE heating/cooling system. I've since had Star replace my worn out heat pump and install a new air handler with great service at competitive costs. But today solidified me as a Star customer for life. With temps heating up, I turned on my AC this week - it ran well for an hour or so then began to send HEAT through the registers. I thought it was the thermostat, so I replaced the thermostat myself, only to have the AC act the same. Cooled for awhile, then heat. I called Star, and their technician, Mark, provided the absolute best service experience I've ever had from ANY vendor. He worked diligently to diagnose the problem but didn't initially identify any issues as the AC seemed to work fine. He asked that I call the shop if the problem returned. It did return a couple hours later, but so did Mark, who had earlier speculated it was a defrost board in the heat pump. On his return visit he swiftly replaced the defrost board and promised a courtesy call the following business day. I cannot recommend this business more highly to anyone in the Indy area! Great service, Mark!

We called Star on a very warm weekend when our air conditioner went out. Unfortunately, our coils had frozen, Matt was great and gave us instructions on what to do to get them thawed as quickly as possible and came out the next day. It ended up that we had a leak somewhere in our 19 year old system. Matt gave us great advice on what he thought we should and shouldn't do. We really appreciated the fact he didn't try to sell us services that were pretty useless on a very old system. We ended up doing a quick bandaid fix to get us through, and decided to purchase an entire HVAC system with Star. Brian was super helpful in giving us all the info on the different systems and worked with us to pick the right one for us. Matt was the one who installed it for us and he answered all of our questions and was super informative. We will definitely be using Star for our maintenance on our new system and any other needs we might have in the future. Thanks to everyone at Star!

We were extremely pleased with our service from Star Heating and Cooling LLC. We were in need of a whole new system, as well as wanting to move our AC unit location, and they handled every step of it. This highly trained, friendly, professional staff was such a pleasure to work with. Bryan Conway was our salesman and he was nice, knowledgable and super easy to work with. He gave us several options, happily answered all questions we had, and didn't pressure us to spend more money than we were comfortable with. Sarah Wallace made sure we were taken care of every step of the way. She coordinated getting an electrician add electric in the new AC location, made sure our house was cool when our AC unexpectedly stopped working, before the new one was installed, was alway quick to respond and communicate with us. Donovan came out and was able to get our old AC up and running, during the 90 degree week we were having, while we waited for our install to take place. Matt and Mark spent the day at our house installing both the new AC unit and new furnace. They were both so nice. Every single person we encountered was so friendly and professional. It is apparent they love their jobs and their customers. Kudos to this family owned business for valuing your employess, who all seem very happy, and your customers. While we hope to not need these services for many, many years to come, Star Heating and Cooling LLC now has us as customers for life and we couldn't recommend them more to anyone needing heating and cooling services in their home. We cannot speak highly enough about this company and it's employees!

I've been a Star Heating & Cooling customer for several years with their maintenance agreement, and they're one of the BEST local HVAC companies. Star is honest, more than fair, friendly, they do quality work, and they'll go the extra mile to make sure it's done right. I highly recommend Star!

I don't usually take the time to review companies, but my experience with Star heating and cooling was so seamlessly positive I felt it necessary. Everyone from the sales consultant, service technician, and office staff were so helpful, honest, polite, and genuine. I was always kept in the loop, and I feel like Donovan the technician treated my home like it was his own. Do yourself a favor and call these guys, you won't be dissapointed.

I did plenty of research and received multiple quotes before replacing our HVAC system. While many of the sales staff were exceptional in their delivery of information, Bryan took the most time with me to lay out multiple options and to provide pertinent information re: each option. Their pricing for the system we received was better than the other quotes we had received and the install team was efficient and professional, taking great care to keep our home clean as they came in and out of the house. I was also immediately impressed with the office staff; they were prompt in setting up my appointment, flexible with my need to reschedule, and very clear on what their role would be moving forward after the install. I am currently in the process of working with them to receive all my eligible rebates, but I have full confidence that this will be done with equal care and punctuality. I would definitely recommend this company!