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    Brackett Heating, Air & Plumbing Reviews - 100

    5
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Chastidy Mayes

    Will most definitely be using Brackett for anymore future heating/air needs! Andy was very friendly, understanding, very smart & efficient! If only we would've went to them from the very beginning!! You now have a future client, thanks foe everything guys!!

    Crystal Williamson

    I contacted Brackett Heating & Air inquiring about installation of a generator. Within 3 days they were at my house to give a quote and answer all my questions. Install crew was very professional and did a great job. The whole job was completed in a timely manner. Bryce answered every call/question I had. Customer service is very important to me and they excelled. I would highly recommend this company.

    Paula Wilson

    Very very happy with my experience with Bracket Heating and Air. Got new Carrier heating and air conditioning units. Installers were very nice, explained everything well and cleaned the area well when done! They moved my air conditioning unit to other side of my house outside of my fenced area. Just so happy!!!!

    Aaron Watson

    Called this morning around 6:30am for a furnace that didn’t want to kick out hot air - spoke with Carla who advised someone would be on their way within 15-20 minutes and right on time, David Barrans showed up. David was courteous, very knowledgeable, answered several questions I had, and within 5 minutes or less had troubleshooted the issue, fixed it, tested it a few times over, and left the area spotless. Talked with me about maintenance for the rest of the year and since this was something I was hoping to do at some point, timing seemed great and I’m glad he initiated the question. 5 star service and will be a loyal customer for years to come.

    hadyn davies

    It was a cold evening and our furnace had stopped working. So we called Brackett and Devin was here in 20 minutes. We are very pleased with prompt and efficient service. Since the last event Dustin Campbell came and did our summer service, he was also very prompt friendly and and efficient.

    Nikki Phillips

    Wonderful experience! They were able to get us scheduled quickly, and the person who came out was professional, knowledgeable and seemed genuinely honest in his opinion and recommendations. Will definitely continue going through them!

    Kaye Platts

    This was the first time I had Brackett do my A/C system maintenance. Dustin answered my questions and explained everything. I was pleased with the professionalism and the service I received. Brackett will return in six months for heating system maintenance and I am confident that the service will again be excellent.

    Taylor O'Bannon

    Dustin is honestly one of the best! He has come to help us twice, and both times he has been so kind and communicative. I don’t plan on using anyone else in the future!

    Linda Latham

    Brackett installed our furnace/ air conditioning about 2 summers ago. Works great and their maintenance is thorough and meticulous. We feel very secure knowing they would handle any issues we could have.

    Sarah Minton

    Kyle was just here and did an amazing job cleaning the ductwork and dryer vent in our new home. He was friendly, informative, and cleaned up after himself. Definitely will use them again if I need more work done.

    Edit : Had to have Dustin come out to redo my dryer vent. We didn’t have the dryer hooked up when the first guy was out here so I wasn’t able to run it to see if he actually was able to get everything out. He definitely did not. I had to pull out two huge mounds of lint and when Dustin came, he also removed a very large amount of lint. The owner said Kyle isn’t the one who does the dryer vent cleaning, so why they let him do it in the first place is a bit odd. I expressed my concerns over not feeling like the rest of my home was properly cleaned if that’s what my dryer vent looked like after it was supposedly cleaned, I was told they can send the same guy out they sent out the first time to do them again. Not sure how productive that would be if the first time around it wasn’t done properly.

    Kyle was very nice so I’m confused why they would have him do a job he doesn’t do and have it reflect poorly on him by having to send someone else out to do the job properly.

    Overall after talking to the owner, the problem was somewhat resolved.

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