Cool Operator Heating and Cooling Inc.

Today was our scheduled maintenance from Cool Operator. We moved here from out of state two years ago and didn't have knowledge of any heating & air conditioning companies. We are so thankful for Kathy, Todd & Chris. They are incredible honest and trustworthy people. Not only do they each have those attributes; they are knowledgeable and just a pleasant group to work with. I encourage everyone to check them out. You won't be disappointed!

Excellent service. They were assigned by AHS. They promptly called me and were out at my house within 2 hours. Diagnosed and ordered parts for the furnace. Installed parts the same day they arrived. The technician, Chris, did an excellent job! Thank you!

Cool Operator Heating and Cooling i dependable, honest and economical. They make it super easy to be sure that your furnace and AC units are always in tip-top shape. We've been members of their maintenance program for years and depend on their free bi-annual maintenance reminders and the service that they have provided to us. Chris is the tech that has come to our home twice a year (seasonally) to service our furnace and AC units and is full of good knowledge and he has been consistently honest with us. This company gets an A+ rating from our home.

They are always a great company to work with & Chris their technician is always professional, personable, knowledgeable and always gets the job done efficiently and never any drama. Strongly recommend!

This is an amazing company with great staff and repairmen. Every time we use them they always fix the issue, never try to upsell things we don’t need, and give us fair pricing. Their customer service is unmatched, at all hours day or night, and they are very responsive! I recommend this company for any hvac issues or routine maintenance, they are awesome!

We had a new Aprilaire installed also had routine cleaning. I love supporting a local family run business. Their personal attention to details goes above and beyond. If you want the best service and price give them a call. An A+ business.".

I called early in the morning on the hottest day this year because our AC wasn't working. I received a call back that morning and had a tech (Chris) at my door 1.5hrs after that. He explained everything he needed to do and the expected costs in an easy to understand way. He was polite and professional. I very much appreciate how quickly the responded and had my AC up and running. 10/10 would recommend

Chris was very helpful, informative, thorough, and provided a great service and tips for the future. My furnace was repaired on a -11 degree day. I was not price gouged and got a great service. The company communicates and dispatches well too.

DO NOT USE THIS COMPANY
I called Cool Operator when after coming home from out of town, My AC unit was running, but house was hot.
Technician arrived and quickly diagnosed that I was low on refrigerant.
Without performing a pressure/leak test, he added 2lbs of R22 and considered the job done.
Now, 3 months later my house is again not cooling, and the frozen refrigerant line left waterstains on my drop ceiling in basement.
Yesterday I called and spoke with a woman who said they would come out for a FEE to diagnose origin of the leak. This should have been done by their tech BEFORE adding R22 into a system with a known leak. The $350.00 worth of freon was a complete waste of my money, as I am in exact same position as I was before calling this Company.

Please rethink using this company! I had a tech out this morning, and I would rate it the most terrible service call ever. The tech arrived, and asked where the furnace is. I walked him to the laundry room & he just stood and looked at the heating/cooling set up, and literally nothing else. I have seen an AC diagnostic done before, they check/look the at the temp coming out of the vents, the air filter, the thermostat settings, this guy did none of that. He went out back, I did not see him connect anything to the AC unit for testing and essentially left. I asked him why the house isn't cooling down & he shrugged his shoulders and said he didn't know. He said "mechanically everything is working." If the vents do not have cold air blowing out of them, there is a problem. Then for a lack of having a answer, he tried to say the AC unit isn't large enough. Well it worked perfect the first 2 years I moved in. My neighbor (Duplex) has the same exact unit and it works perfectly! This was a complete waste of my time, and so frustrating.