Direct Improvements LLC

Throughout the whole process of purchasing my new HVAC system Direct Improvement LLC was there. They answered every phone call and question that I had. The day the system was put in the technicians was courtesy and professional. If there is ever a need I would use this company again.

Very helpful always got a phone call if something changed. Very informative to me and I will use them again.

My Mom's 105 year old radiator was not getting hot. My suga was going to fix it but since it was a 105 years old we called for service. The best decision we made. The radiator was stubborn but it was fixed and it hot again. Thank you Omar for listening and taking care of it.

This company was very professional from the young lady Latoya who took my information to the technicians. The techs. explained to me what the problem could be and what could of had cause the cracks in my ceiling which is moisture. Both technicians were very pleasant and informative.

Toya was amazing setting up appointment and mike was incredibly warm and knowledgeable. On time and communicated each step of the process.

Michael Jordan works like a one man crew! LaToya work hard to keep everyting on course, and I thank her for every effort she made to make this work out GOOD!

Initial appointment, servicer polite however on phone with call center learning how to do job entire time. After diagnostic/initial appointment I called back next day to set up servicing. Told, “Don’t call. We will call you (because need special equipment).” 2 wks later during a heat wave & still waiting. Servicer marks job as “done” to get paid. Not done.

DO NOT recommend this service provider as no service was provided.

I can’t recommend this company enough. My furnace stopped working mid winter in Chicago and they came out quickly to fix it. I would definitely use them in the future. Thanks again!

There service professionals are just that Professional. On time, friendly, and get the job done! Service that they provide was Steam Vent Repair/Replacement.

Contacted Thornell because I thought I needed some refrigerant for my central air. Turns out I needed an air compressor. Not happy to have to spend the extra cash, however, he ordered that part and his technician Mikal Azim returned later that evening after completing 4 jobs and stayed well into darkness installing that compressor and making sure everything was fine before he left. I was so impressed by Mikal and the Direct Improvement business under Thornell Hunter. His company has repaired my dryer, my oven and now this. Quite satisfied with this group and highly recommend anyone who needs assistance to get in touch with them.