Direct Improvements LLC

The technician was on time, showed up, completed the repairs and was gone. I appreciate his promptness and the fact that I received a text letting me know he was on his way. The price I received for the work I needed done was a fair price, so I’ll definitely be using them again in the future.

Outstanding company! Thank you LaToya, Johnny Ray and Wallie for your professionalism and kindness!

This company is the most professional company I have dealt with in a very long time. They were ,prompt, courteous ,and they check to make sure that service was done well and is still working. The Tech that came explained everything and was really knowledgeable and courteous.

The Direct Improvements employee was professional, knowledgeable and courteous. A breath of fresh air these days.

Matt and a fellow worker came out as scheduled and remove my old furnace and replaced with a brand new furnace. We experienced a hiccup require some adjustment which Matt tended too immediately. In fact, he refused to leave until the problem was completely controlled and finished the remainder of adjustment the following morning as promised. The service was phenomenal and I will definitely use again for future HVAC needs.

I’ve known for years of the quality of work done there. I plan to be a long time client. I didn’t know of the “multitude” of other repair services offered. I’ve always used Direct Improvements for heating and now, for more services. I will recommend them whenever I’m asked by others. I trust their workmanship and leadership.

Roberto was very informative and helpful. He resolved my issue with no problem!!!

I have two air conditioning units. The technician looked at both and only charged for the one not producing.

Omar (my technician) and Don (the manager) were so helpful in diagnosing and problem-solving my A/C issues. I live in a 100+ unit condo building and have a leak somewhere in the pipes, which is basically not fixable without going into other units' walls/ceilings given the layout of my building. Don and I spoke about the issue and my options and then he connected with the technician and the company's owner to come up with the most cost-effective and long-term solution. I'm so thankful for their education, problem-solving, and customer service along the way (both on the phone with Don and in-person with Omar - he was fantastic both times he came out!!!). Thanks again!

They were very professional and attentive to the problem I was trying to explain and experiencing at the time. Latoya was very responsive to getting a technician out to me and very pleasant. My technician Omar was the BEST. He was very courteous and explained everything to me as he went along. I highly recommend Direct Improvements and ask for Omar, you won’t be disappointed.