Custom Air Heating & Cooling

I was having issues with my A/C unit tripping my brand new breaker. After some troubleshooting the problem was fixed and the price was very reasonable. I'd also like to note how friendly the service is:)

Just had our 1.5-ton A\C unit replaced, with a larger 2-ton unit. We went with Custom Air of Idaho. They did an incredible job, for half what the local big outfit A/C company quoted us. We will definitely use them again and recommend them to all of our friends.

Custom Air does excellent work! After two after-hours (10 pm) service calls at their peak time to try and fix our failing AC, we concluded that it was beyond repair. A new system was proposed at a fair price, ordered on Friday, and installed on Tuesday. It's been keeping us cool in this 100+ weather. Thanks Rick, Angie, and team!

The first thing I look in a company is if they show up on time (anymore if at all). I have been using custom air for the past couple years for any of my studios heating / cooling needs and they are always early, prompt and have the job completed the same day as the appointment. Great family, service and value. These folks have a forever client based on their rock solid business ethics.

A/C stopped working overnight. I wake up it's 79 in the house on a friday morning with out of town family on the way to my house for the weekend! Called and left a voicemail. Got a call back in a short while. Explained the situation. Rick and Angie came out and diagnosed the problem. Checked to make sure the fan motor I needed was in stock locally, it was! They came back out later in the evening that same day and replaced needed part. Everything is now working great! This wonderful husband and wife team got my system blowing cold air again! It was a very pleasant experience given the circumstances. They were very honest, didn't try to sell me a brand new unit when my current a/c was still able to be repaired for a very reasonable price even though it's about 14 years old at this point. If you're like me and looking for someone honest, and who knows what they are doing, call these guys, you won't be disappointed! When time comes for me to finally replace my whole outdated unit, I'll be giving Rick and Angie a call again! Thank you so much guys! Great job!

They came out the same day and fixed our air conditioner. It was 100 outside and 85 in our house and they had our air back up and running within 15 minutes. Their rate was more than fair. Would recommend them to everyone and will definitely use them again.

We have been without AC for years now and were recommended Angie and Rick by my brother and sister in law when we got an outrageous quote on a 1.5 ton AC unit from Western Heating and Air. We called Custom Air Heating & Cooling and they came out the same day (even when we called late in the afternoon) to look at everything and give us a quote. They got us scheduled in ASAP with a significantly less price than the other place. Even if their prices weren't amazing, their custom service is (though their prices are amazing)! Very responsive to phone calls, texts, AND emails. The other place we tried to go to before Custom Air Heating and Cooling didn't even return our voicemail saying that we had wanted to go ahead and put their AC unit in, their loss! Installation was done perfectly and now we're soaking in the cool air. I'm so glad my brother and sister in law recommended them to us and we're already recommending our friends and family to them! My mother in law is getting a bunch of work done through them soon! Such wonderful, down to Earth people with great custom care and affordable pricing...what more could you ask for??

Rick and Angie came out in the evening when we realized that our A/C had quit blowing cold air and our inside thermostat read 90 degrees!
The diagnosis was not promising, as our unit was 25 years old. Rick was able to add enough refrigerant to keep us cool for another day and a half. Meanwhile, we ordered a new A/C and furnace package with very helpful financing options. Because of a full schedule and appts.that were booked weeks in advance, Rick and his son were willing to come out on Sunday (his only day off) and got started on the removal of the old units and installation of the new. They came back on Monday and finished up. This was just in time for temps to reach the 100's. Our new, upgraded A/C is quieter and seems to work much less to keep our house cooler. We are very grateful for their urgency to help us, ability to explain everything in advance, and blessed to have them for neighbors as well. Very highly recommended!

READ THIS!!!!! It was a 97 degree day and at dinner time our AC went out with a 101 day forecasted to come the next day. Rick and Angie came out at 11:15pm and had me up and running in 45 minutes!! The dedication to real Idaho native service is truly heart warming. I thought places and people like this were gone, but they restored my faith that Idaho values of taking care of people are alive and well. Pricing was very, very fair (maybe more than fair considering) and I defy you to find an HVAC company that won't leave you feeling like you just got jammed. Not Rick and Angie, no no... these people are salt of the Earth. Don't listen to TV commercials, radio ads, or mail out flyers.. take it from me. You won't find a better company to rely on in the clutch. GREAT WORK! Thank you guys, you really are the best!

If you need your AC repaired, this is the company to call(FIRST). My parents had a different company come out for an AC repair and were told they need a new system.

i told them to call Custom Air, and they came out the next day and got the "old" system up and running. They gave my parents all the information regarding future repairs or replacement.

We used them once to repair our AC also.

One word to describe Custom Air, HONEST.