Trusted Heating & Air

I recently had an excellent experience with Derrick and John from Trusted Heating and Air. Their professionalism, technical knowledge, and exceptional service left a lasting impression.

They were extremely responsive, well-prepared, and respectful of my home. They thoroughly explained the issues to me, in a way that made senseto me, which instilled confidence in their expertise. They were able to add me to their schedule immediately, were well priced and fully transparent. Starting from the initial call, through diagnosis, and up to the final repair, my furnace was completely fixed and working within a day!

Based on my my experience, I highly recommend Trusted Heating and Air and look forward to working with them for my future heating and cooling needs.

Our first experience with Trusted we requested a bid for a split air unit for our rental property. Their price was great, very efficient, provided exactly what they said they would in the time they promised. We were so pleased with their service, that last year (spring 2022) when our A/C for our home quit working Trusted was our only call. Again, very knowledgeable, provided us the right service for the right price. Everything was completed in a timely manner.

Loved working with these guys and our new systems are so quiet and efficient!! Trusted was actually our second call after we sat with a bigger company in the valley and our were encouraged to get a second opinion. From setting up the inspection call, all the way through installation, John and Derek were both very friendly, great at communicating and timely (the other guys were 40 minutes to an hour late for each appointment).

John came out to do an inspection on the system and it didn't take him more than 30 minutes to recognize that our 25 year old system had too many failure points for it to be practical to replace (the other company did a full 2 hour inspection before telling us the same). While he left the repair/replace decision in our court, he brought us over to the furnace and condenser to show and explain in layman's terms what the current issues were and what potential issues were around the corner. We opted to have him sit down with both of us and discuss replacement options.

When we sat down, John was attentive to what our priorities were and broke down the cost/benefit of each system thoroughly so we could make an informed decision ourselves. This was not our experience with the big company who directed us us into the bottom tier of three options without even asking us what we wanted. While Trusted's quote was actually a bit higher than what the other guys offered for a similar system, we opted to go with them, because we could tell we were going to be treated honestly and professionally every time we worked with them.

We love our new system and look forward to working with John and Derek for all of our HVAC repairs and maintenance down the road. Would recommend to anyone!

We've been using Trusted for about a year. Last year, they came to the church when our AC suddenly died. They were here in about 30 minutes. The cleaned our unit and got us up and running in no time. This winter, one of our furnaces went out. They came out in the snow, climbed on the roof and then spent time educating us on our options. Derrick and John are industry veterans who know what they are doing. And they are really good guys. They care - they make sure you know your options and make recommendations as if you were family. We highly recommend them.

Was getting quotes to have my AC moved to another side of my house (45 feet away) as I am trying to open up the space for RV parking.
After my first quote that i thought was not very fair at all, i was referred by a friend to John at Trusted heating and air.
John was my second quote, and i was kinda shocked on how much of a better quote it was ~$3600 less than my previous quote. Decided to give them a go.
Anyways, the guys spent all day at my house relocating the AC and had to run a new ~50ft line set in my crawl space to the new location . After a few leaks that occurred were resolved, the job was completed and looked professional.
I spent alot of the day checking on the work and asking tons of questions about what was going on, and it was explained clearly, as I am also a technical person who likes to ask technical questions.
I also appreciate how John and Derrick stopped by to check on the progress and help out the guys when they got stuck with an issue. I can tell they care about their reputation and relationship with their customers.
Anyways, im happy to have saved a ton of money to do the same exact job the last guys quoted for an unreasonable amount.
Thanks guys, i will be using you again for my HVAC needs.

Trusted Heating and Air is very responsive and knowledgeable. We received excellent troubleshooting when our furnace stopped working. We appreciated the quick and honest feedback and would recommend using them.

Dont waste your time with the other companies like I did that will just exploit your lack of knowledge in HVAC to convince you to buy a whole new unit. These guys are honest and will actually take the time to explain what's going on. They are great people that actually care about making your life easier.

Derrick, John, and the whole crew are honest, reliable, professional! The only one to call for any HVAC or Water Heater needs! Great job guys!

Trent

Absolutely great company. They had the chance to take complete advantage of me on replacing my whole unit and they didn't. Morals and integrity matter with these guys.

I appreciated the fact that I was able to stand next to the technician and ask questions about my unit. He really knew his stuff. Very professional and extremely knowledgeable.