Access Heating & Air Conditioning

Nowel shows up with a smile on his face answers every question we have and then gets to work he's also very knowledgeable.He cleans up after himself and even gives my barking jumping on people dog some loving. I would highly recommend him to anyone. Thank you Nowel

This business is horrible. For 3+ years I trusted them with my home, the recent transaction of replacing my AC was a nightmare, I wish I could post pics here, they would not produce a written bid before installation, long story short, the bid and invoice they FINALLY produced after repeated requests, was dated for 9-10 days after installation, where they BILLED ME FOR ONE SYSTEM OF GREATER VALUE AND INSTALLED A INFERIOR SYSTEM THAT IS INADEQUATE TO COOL MY HOME. They said I gave permission by phone, and cannot produce that recording, and under no circumstances did I authorize anyone to pull out a 3 ton and put in a 2.5 ton, and then they billed me for a 3 ton, I have all he proof, and the conversation never happened. I have been told by other vendors that the Lennox they quoted isn't even available, no one can get it (they bid Friday for an install Monday) I cannot believe anyone would do this, let alone in the times we are currently experiencing in this world. I'm a nurse and I do not at any time in life, need this added stress, let alone during COVID. Three years ago they replaced my furnace had to do it twice because the first piece of garbage they put in failed, made a big deal that they were so kind and stepped it up to a better system at no charge, I'm petrified to find out what they have put in, it's under my house and no one but them has seen it. It always crossed my mind, "would they try to make up for that with the AC? NO, I told myself, they are honest and reputable". I am crushed, I do not have the money to replace this with an adequate system, they are dishonest, when I busted them AT THE END OF THE DAY, (they didn't tell me they were putting something different in), they pulled this big story that they did it out of the goodness of their heart, at no charge to me, I told them I didn't have more money to throw at it and I didn't authorize it, they said it would run better with my furnace (my furnace has run fine for 3 years with a Lennox AC) then they said, the system we bid wasn't available, seriously, they didn't know this at the time of bid, they bid it Friday morning for install Monday morning. AND THEY INSISTED I DIDN'T HAVE TO BE AT MY HOME FOR INSTALL. Well I was because I have dogs and they changed out the staff at the last minute 'WITHOUT TELLING ME. Turned my clinic upside down trying to cover so I could leave. Then the question of permits came up, when they came to my home to take pics (permits should have been initiated before install or at least at the time of install), the guy called me and insisted I didn't need to be home, because he only needed access to my garage to see the water heater, I told him this wasn't about a water heater, when he figured it out, he still insisted I didn't need to be home, I had to remind him my gates are always locked and MY DOGS ARE OUT !!!!! STEER VERY FAR AND CLEAR. and if anyone has any questions, I have documentation to substantiate this, I'd be happy to show you. I couldn't upload them.

THE SALESMAN JAMES ADMITTED THAT 'THEY MADE A MISTAKE AND WANT TO MAKE IT RIGHT' by putting in the correct unit, I told him after walking away from servicing a brand new unit, and the bait and switch, this was not an error, why/how could I let them put another unit in here. They have already said they won't service it. I'm going to have to have the furnace inspected that they "stepped up" because they initially sold me junk, I have no idea what they put under my house (This was while my husband was fighting for his life with Cancer and my father was dying in a different country). I don't know how they sleep at night, I'm sick over this. IF IN FAC it was a mistake, then take the easy way and least expensive for everyone, you can save yourself the expense of another unit, and just refund my money and you don't have to service it or lose the cost of another unit. Simple. They are the most dishonest I have ever seen in my life !!! I'm sick over this. Now the salesman who said it was a mistake last night has shut down. WOW, he has no answer, so what this is the owners doing?

From start to finish these guys were awesome! Michael was amazing on my first service! Above and beyond! Thanks Michael!

Very disorganized and overpriced company. I scheduled an appointment for 8:00 in the morning and stayed home from work to make sure I was there when the repairman showed up. My landlord came and waited, and no one came. At 10:30, I called and asked the rep on the phone if he could check on the ETA. He said he could not see that information and couldn't even verify that they had an appointment for us in our system. He just said the tech will call you when he's ready to come. I waited around longer, and my landlord finally gave up and left. At 2:30 I called again and got a much more helpful rep, who admitted that they had accidentally not put us in the schedule when we made the appointment, but he would send out the next rep in the next little bit, as soon as he finished the job he was wrapping up. This kind of stuff continued for the rest of the day, where they would say he was heading over soon, no one would come, etc. Someone finally showed up at around 8PM, after I had waited around all day for them. He said he had checked the warranty and it was expired, so they quoted us $4900 to replace the compressor. I thought that was ridiculous, so I called 2 other companies. Both were very helpful and looked up the warranty for me over the phone and verified that it was in fact still in effect. One of the companies quoted us about $2000 to fix and the other quoted us $1500 so we went with them (7th element). I'm not sure if the rep at Access was lying when he said he checked the warranty, or didn't know how to do that, but I would not recommend this company.

Great communication. Informative. Each tech has been very pleasant, clean, and informative.

Tyler went into detail about everything he was working doing and was very professional and friendly.

Tyler serviced and cleaned our system, he was really clear about what was going wrong and made sure we knew that everything going on was necessary and not just charging us for nonsense like some companies might

Called Access Heating & Air for maintenance & to replace filter. They had someone out to my property in less than 24 hours. Luke was the technician, he was very friendly and professional. At the end he sat down to go over exact numbers of his readings and explained what everything meant. Photos were taken as well to help visualize. He wasn’t pushy to upsell products like you find most times, but explained what was recommended versus what’s needed. Will definitely use again and recommend to anyone looking!!

The tech was friendly and knowledgable. The salesman gave good info and scheduled fast install. ( I think so I would change my mind.) The installers were great. They worked hard. Made modification. Check and double checked that everything worked before they left. The price was more than I thought it should be. The finance terms were good.

THANK YOU.

Luke came out to complete an AC system check and was very professional and thorough. He answered all my questions and explained all the options I had to get my AC system to operate at its full capacity. I am happy I decided to get a system check with this company and especially the technician Luke.