Rutan Refrigeration & Air Conditioning

Great Service. My AC went down and called them out. They were able to get me in for a same-day appointment. Office staff were really sweet! Was able to repair the system all in the same visit. Absolutely excellent service and knowledgeable technician. He didn't mind my questions and was able to explain what broke and how the AC works to me.
Super easy overall

Quality of service was excellent and the value.
I've used Rutan over the last 5 or so years.
They are upfront in their estimates. They may not appear to be the least expensive, but by the time you add in different add-ons other companies add, they are cheaper than many companies.
Even more important, they are reliable.
Many HVAC companies don't answer or take their time scheduling services. I’ve used them many times. They repaired a condenser coil, installed a new system, cleaned the air handlers, etc.

Be prepared to be set back a few months with them. Job could not be completed the first time around because technician pre checks were not conducted prior to the repair appointment to ensure everything was needed to complete the job. In turn this will set you back an even longer wait because the remaining parts have to go through the ordering process again!

Save your money and do business with a different company. I have never NEVER left I negative review for anyone but Rutans absolutely deserve this. Their customer service is non existent. I wish I had a chance in choosing my own AC repair company but unfortunately got stuck with them. Please save yourself an headache and go with a different AC company.

Terrible company I got a 250$ service done back in 2020 I had issues with what they said they corrected and on top of it they are now saying I never paid them back in 2020, 3 years later, SAVE YOURSELF AND DO NOT USE THIS COMPANY

I have used Rutan Refrigeration for over 5 years. Their service is great excellent. They have installed and serviced my a/c units and continue to do a great job! The management does things the right way. The technicians are knowledgeable. The office staff is friendly and knowledgeable. The take care of their customers. I highly recommend them to anyone!

Polite, professional service providers! They have been so helpful in coordinating our insurance company costs into their service. Sarah is an amazing person to work with! I recommend them highly!!!

They are a rare find!!

This is likely a common scenario: some system in your home or car goes down; you have no clue what the problem might be or how much it should cost to be repaired; you find numerous companies/repair people in your search but have no clue which would actually treat you right instead of trying to make as much money off of you as possible, taking advantage of your weakness in not knowing.

We had a split AC unit that wasn't running. Spoke with the company who installed the unit, who quickly suggested small leaks. Through insurance, a different company was sent out on service call, also said units probably had leaks, wanted to run an $800 leak test, which insurance denied. Luckily, we were linked up with Rutan next. Turns out, it was only a switch that somehow had been turned off - maybe something I should have known to check, but certainly something the second guys should have easily identified.

Through the process, I had the opportunity to speak with Susan (the manager) twice, who earned my trust by spending time on the phone explaining in detail and educating me about different leak testing and the pros/cons. For me, that experience was exceptional. For any future AC installations or work that I need on Oahu, I will be calling Rutan.

I have been using this company since they replaced our central air unit 3 years ago. Our home owners warranty set everything up with this specific company. A few days after a technician came to conduct my annual service I received a call from Susan the general manager. We discussed the work that the technician had conducted on our central air unit and Susan felt comfortable with scheduling a follow up appointment just to make sure everything is running properly. After speaking with Susan I agreed to the appointment. Here is my honest feedback. I haven't experienced a business owner who cares so much about customers service/experience To. To have the general manager personally follow up with me throughout the years of service is a blessing. I decided today that I will continue to use her company for my annual cleaning and maintenance and whatever else happens along the way. Susan, I pray that God will send more people to you. Both dependable and honest workers and customers to large in numbers. May He bless you with abundance in His name.

9/21/21: Rutan Refrigeration is excellent! and always so thorough. From requesting special servicing and scheduling preventive maintenance. Thank you Rutan for your great work, we are so thankful for your expertise and knowledge.

HIGHLY RECOMMEND Rutan Refrigeration. Susan, Marissa, Ryan and Sarah are all really great to work with and do EXCELLENT work, they do what they can to meet your AC needs and your schedule/location. They are conscientious of work time and are efficient with high quality work and can recommendations for use. We used them for replacement of old units and purchasing/installing our new units, Preventive Maintenance and urgent AC situations. Thank you Rutan Refrigeration! --Rome