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    ACS Heating and Air Conditioning Reviews - 31

    4.4
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Ron Carter

    Jane Peavy - I had surgery and when I came home my air went out. ACS provided us with a portable unit and worked four straight days to put a temporary fix on until they could locate the part they needed. We are very grateful and couldn’t ask for a better company.

    shannon Hoke

    I was very pleased with ACS from the call for service to the finished job. Aaron took the call & was real pleasant & set me up an appt. This was the 1st place I called & didn't get an answering machine. Matt while enroute to let me know he was on the way. On arrival Matt was professional, courteous, knowledgeable & assured me he would get my AC going again.He promptly trouble shot it & gave me a reasonable price before promptly finishing the repairs. I highly recommend ACS Air conditioning.

    Angelina Hembree

    Techs are nice. But we had our unit replaced by ACS three years ago. Since then they've had to come out three or four times to fix that unit. Well, our A.C. is once again NOT working. I've felt for a while that ACS is the problem. I'm a stay at home mom, and I'm tired of seeing ACS in our house. When are you going to fix our unit? While I'm thankful it's under warranty, I hate feeling stuck with you.

    Mark K

    Have been using ACS for quite awhile. They just installed a new A/C condenser and corresponding coils for me. Installer team was excellent. Equipment (Lennox) is outstanding, and price was very reasonable. I highly recommend this company.

    Josh Clay

    I had an issue with my heat not working so we called out ACS to take a look. Jarrett was on time and fixed the issue in less than 15 minutes! He also made recommendations on how to run our system more efficiently. Thanks ACS!

    margot Bowers

    I had a rough journey with this company. But overall, they had a good installation, The customer service in the higher up branches of the company are very good, and the problems I had they made right and corrected them. Their customer service on a call in level definitely need some improvement along with their communications within the company, but overall I give them 3 stars.

    Whitney Smith

    I highly recommend ACS Heating and Air. They are extremely professional and our tech Samuel was excellent !!! Very patient with my toddler son who was fascinated with the entire scheduled maintenance process. Will recommend to friends and family for sure!!

    Roger Dupuis

    Josh & ACS Htg/AC Thank You so much for doing such a great job installing my new Lenox A/C & fixing my furnace. Please thank the two gentlemen who did the work. (I wish I could remember their names, but I'm afraid at 78 y.o. I,m having too many "senior moments" ) However, I have not forgotten their pro. work & courtesy. It gives me peace of mind to know that I am with a company & it's people whose middle name is "INTEGRITY". Roger D.

    Karen Finney

    I am not a customer of ACS. My issue was actually a traffic violation committed by an employee. This individual jumped out in front of my car while I was driving down Rockbridge Road on 10/3/17 at around 7:40 am giving me little time to slam on my brakes to keep from hitting him. I immediately turned around so that I could get the company phone number and vehicle number so I could call in a complaint, which I did. I confronted this individual and instead of being apologetic and contrite, he acted as if I was in the wrong and even tried to pull off. When people behave recklessly while operating company vehicles they're representing not just themselves, they're representing THE COMPANY. I advised that I want him terminated. Normally I wouldn't call for someone's termination over something that simple but if he doesn't care about my life and the life of my child, I don't care about him having a job.

    Sarah Anderson

    No one over the phone properly educated me on what the visit would entail. I was under the impression filters were included. $60 for a filter when I wasn't pre-warned is ABSURD. $30 at HD. Did not call to confirm appointment, and did not call me back 2 months ago when they said they would. NO way will I ever get on a contract with this company. Treat your customers better.

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    Cleanliness
    4
    Comfort
    4
    Staff
    4
    Facilities
    4
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