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Coastal Service Experts Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Shavakia Helton

Darlin and Joseph are amazing! Thanks to theses two my Uncle can come home to a peace of mind!

Jillian Ley

Not the place for emergencies, unless you’re an Advantage member. My AC suddenly stopped working, so I called for an emergency service since it’s mid-July in Richmond Hill. I was told the technician would be at my house within an hour of me calling, but 3 hours later, nobody showed up. After calling multiple times to check on my appointment, I was told it would be pushed to around 8am the following morning, but because I wasn’t part of their Advantage Program, the service timeframe wasn’t guaranteed (which I understand; members pay extra to be a priority). The next day, I heard nothing. No call to delay, change, or cancel my appointment. No apology for the fact that I waited for them for almost 24 hours in a 90 degree house with two overheated pets. Nothing. Even when I called to cancel, I was put on hold, only to leave a message to which they would “call back whenever possible” (I called them at 2:30pm and at 5pm now, no phone call since). Luckily, I called a different company to help and they made me a same-day appointment, arrived on time, and fixed my AC unit within 30 minutes. Don’t trust a company who only respects you for paying extra and disrespects you for choosing not to do so.
*The only positive was that the customer service representatives (those who actually spoke to me) were very kind and accommodated me as much as they were able to.*

Chuck Cole

Darius and Austin right on tike very professional and comple service and excellent at explaining the options when they were done

daniel nugent

Darius and Austin have done a great job with their work on my HVAC system. 5 🌟

Jennifer Goods

Rob and Aaron was very friendly and very helpful. I would highly recommend them. Thank you for such great service!!

D. Pasman

I have been using Coastal for a while and have always had a good experoence. I had totally forgotten that I signed up for a maintenance plan last time they were here, so they contacted me when it was time to check everything out. Jae, Krysteena, and Amber did a great job.My favorite thing about Coastal is their responsiveness and punctuality. They were very communicative and were here when they said they would be- no waiting around for them to show up at the last minute. Turns out I had some pretty serious issues I would never have known about. Jae was super helpful and a pleasure to work with. I look forward to working with her and the rest of the Coastal team in the future!

Elethia Howard

James is very efficient and patient with ALL my questions!!!! Awesome job coming out so late!!! Thank you so much for your amazing service!!!!

ricki relihan

Kaytrena is amazing. She came to check my ac, and she was able to fix it. She was also very easy to speak to about the issues with the air conditioner.

However, I now need to add several facts about my experience with Coastal. My air conditioner has not worked properly since we had it installed. They have came to my house several times, but the multiple problems continue. This time I actually did get to speak to a service manager. Of course this is after requesting that I speak to one at least two times previously. I explained to him that I am honestly starting to believe the other people, excluding Katrina, do not have any idea what is wrong or how to fix it. He assured me someone would be in contact with me and at my house who knew how to make sure the air conditioner was working properly on Thursday. Guess what?! I have not heard from or seen anyone. I am not happy with their service at all with the exception of Katrina. She seems to actually be concerned about others.

Thank you Aaron for coming to check on the air conditioner, and for listening to my concerns. I hoping the problems are fixed.

Bryan Logie

Aaron was very professional, on time, and stayed until the work was done. Explained what he was doing and any issues he encountered.

Elizabeth Maner

Darius and Aaron were absolutely amazing very efficient very nice and reliable information. ask for them personally!

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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