Reliable Heating & Air, Plumbing and Electrical

We needed our home completely re-plumbed due to it being built with old grey poly pipe. The guys showed up, explained everything and were fast and very personable. The price was very competitive base don multiple estimates we obtained. I will start calling reliable heating and air for all our jobs until they prove me wrong.

If I could give zero stars I would. My first experience was good until my AC repairs wouldn’t hold - 5 attempts over a 6 mo period of time. I was without air in between all those repairs/parts replacements. I went with another company in the end. Here is what I learned: the company does NOT honor the work of its staff - due to not flushing the line. My ceiling got water damage and I never could get a call back or visit from a manager after they declined the damage repair. I sent emails, photos and spoke with Heather in customer Svc; I had technicians reach out to management while at my home and Mark wouldn’t speak with me. I have reported this to the BBB. When Reliable messes up, they run!

I purchased a heating and cooling system July of 2020. System is no longer cooling today. I called customer service and spoke with Russell. He stated it would be six days later before they can get a technician to service my unit. Would put me on the cancellation list as well. I asked why it would take so long, and I was told their CPP customers that pay a monthly fee of 29.99 per month are priority. I paid for my system in full. I do not pay a monthly fee. I spoke with a customer service manager Quanda, and she further clarified only priority customers can get an emergency appointment or same day appointment. Their website reports 24 hour repair and same day repair appointments; however, it does not apply to all their customers. I paid a lot of money for a system and what I thought a reliable company, but that is not the case. My system should not be down in less than 2 years. The quality of the work is in question at this point. Hope this helps others to make informed decisions before purchasing with Reliable.

I’ve called 3 other companies before Reliable. The other companies tried to sell us the long term maintenance and other gimmicks I just wanted to pay for the AC replacement. Gary Roberts understood the assignment and provided a fair quote. The Reliable installation team was there on time and did a very good job.
I’ll definitely consider this company before calling others.Ask for Gary for a professional follow up.

You wrote a review for Reliable Heating & Air, Plumbing & Electrical One minute ago
1.0 star rating7/26/2022
So I was Excited about about the new A/C install for $69.00 a month from Reliable heating & air.
Then I met Mike, the $69.99 option was never discussed, I live in a 1300 sq ft house.
He gave me an excellent replacement option, 3.5 ton, variable speed, 3 zone.
I loved that option, I had other quotes of around $3-$4 k for the equipment, then around $3 k for the installation, so at the most $7k maybe $8k.
But no his system was $13k, plus $5k to install, (within 2 days).
So for this $18k system ($8k really).
They want you to pay not the advertised $69.99 per month FOR EVER, it' now $188.99 FOR…Read more

I've used Reliable Heating & Air for our HVAC in the past (have always been very happy) and when we started to notice issues with our waterheater, we weren't entirely positive who to reach out to first, but I remember Reliable also did plumbing. We had them come first and we looked no further past Reliable. We had a great option that worked great for us, great functionality as well as price. We got scheduled to install the next day. They were timely, professional, respectful of our home and did an amazing job. Knowing the quality of their work and competitive prices, we will definitely be engaging Reliable again as we have a few improvement projects upcoming and we'll be asking for Shaw and his team again as the job they did was amazing. I fully recommend Reliable Heating & Cooling (not only for HVAC) but also their plumbing services which are second to none. Thanks Reliable!

Tim was amazing. He is extremely knowledgeable and explained every step of the process. He was thorough and detail oriented. We discussed the design and he executed perfectly. Today, he was assisted by David who was the perfect partner. Together they created lighting magic in our great room. I recommend Reliable and will request Tim and David again. Thank you.

Called Reliable early Monday morning after discovering a leak in our water heater Sunday night. Dispatch had plumbing dept. call within 30 minutes. Elliot was courteous and informative on the phone, and was able to schedule the installation same day. While on site, Elliot was very responsive to questions, and performed the work quickly and neatly. Very happy with Elliot's & Reliable's service & support.

Rodney and the team from Reliable Heating and Air were great.
Professional, responsive, and competitive pricing. From the moment I called to the final install, I was treated with courtesy and professionalism. Fantastic job explaining everything they were installing and how to best utilize the entire system. Videos and instructions were perfect. Added UV protection included!
Got a great system, at a very competitive price, in just 3 days from initial phone call to completed install. I took advantage of the great "in-house" financing offer as well.
Thanks everyone at Reliable.

My technician, Anthony Yuro, was very professional, thorough and honest. I felt very at ease with him because he explained every part of the process and addressed all of my concerns. He resolved my drain clogging issue and gave me maintenance tips for prevention. He made sure he cleaned up all water and debris. He also instructed me on how to properly use my gas fireplace. I will definitely recommend Reliable Heating, Air and Plumbing. I will be requesting Anthony personally for my future services. I’m very satisfied with the service and affordability.