Andy Lewis/Hobson Heating & Air

William is the most honest and sincere HVAC Technician I have ever used. He was professional and thoroughly experienced to diagnose and recommend the best solution which was a replacement instead of repair. The install crew was on time and professional as well. All in all, very pleased with the work and value.

I have had good experience with this company. The most recent technician, Trey, was very professional and courteous. He explained everything he did in a very clear, easy to understand manner. I will continue using this company and I recommend it to others.

We just moved into our new house and the air upstairs stopped working 2 weeks in. We called on a Monday and they came and fixed it the same day. One time and professional. Very happy with the service:)

Richard checked all they systems and measurements and showed me as he was performing his work. He always does a complete job and I trust him completely.

I’m not sure why they’re asking me to post a review, as I’m sitting here writing this, the AC in our brand new house (with brand new HVAC) is still out and has been for a week.

We were set to move in last week when we noticed the day before the AC was clearly not working. Hobson deployed a tech out on Saturday to repair but he was unable to complete because the system needed a part they didn’t have in stock, and would take 2 to 3 days to arrive. Flash forward to Thursday, the part is finally in and they say they’ll get us on the schedule as a priority. I reiterated to the scheduling staff and tech that we’re not staying at the residence currently because it’s 90° inside and we have a baby at home, so if they can give us more specifics of an arrival time other than “today,” that would be great as I can’t sit in a house all day with a baby and no AC.

The tech didn’t end up arriving until 5pm (i guess that’s priority for them), and after an hour, was unable to complete the repair with new part because he needed another tech to assist him for safety purposes. Not sure why this wasn’t noted with the first techs visit, but I digress. They were supposed to be back out this morning before 12pm (it’s now 11) and the only update I’ve been able to get is “we can’t get a hold of the tech right now.”

So here I am, not holding my breath as we continue to couch hop until we can get into our new house. We’re under warranty with the company (the builder chose them) so I’m sure we’re not actually a “priority,” but this has been an awful experience and I would not recommend to anyone. I’ve dealt with a lot of HVAC companies (one for an AC repair and eventual HVAC replace in our old residence with wonderful experience) and this is by far the worst I’ve ever experienced. From conversations with their scheduling team, they seem extremely understaffed which is not comforting for future service calls that I’m already preparing myself for, even though the unit is brand new.

Richard did an outstanding job as usual. He is always Professional and responsive. He always goes out of his way to make sure we understand what her did and the current status of our system. A 5+ star service. thank you sir

We built a new home and Andy Lewis/Hobson installed our system. As sometimes happens, about one month after moving in we had an issue that needed repair. Brent Miller made the service call. Mr. Miller is an asset to your company. He is professional, personable and most importantly he has an expertise that is outstanding. Thanks for sending Mr. Miller to our home to help us! Norris and Susan Gaynor in Canton, GA

The employees were polite, however we paid big dollars for an issue which wasn't resolved. I truly don't like to post negative, but I'm feeling taken advantage of, and we don't have money to waste. I would steer clear of this company, if you want honest repairs at a reasonable cost

ALH has been my go-to HVAC service and installation company for 20 years. They are always professional and perform outstanding work.

Excellent customer service I use them once a year also upgraded my system to Halo air cleaner fantastic service very thorough