Energy Air, Inc.

The person helping on the phone and the service tech were amazingly friendly and helpful. The service tech managed to squeeze me in on a very busy day because my ac had stopped and it was in the 90s. He had it back up in less than an hour. I would not hesitate to call again.

Here is my 5 cents about this place: We moved into a brand new house in 2014 and we started having issues within 2 years of our move. I don't know who is wrong or who is right here but if I am getting a bad fish from a supermarket I'll probably blame the supermarket. With the fish, I can at least look at the expiration date but what do I know about an AC and how should be suspicious about it? Especially if it is a brand new one. When we found out that our coil was bad and there was only a handful of freon left in it, we decided get a new one from them for almost $900. They came and installed it. Everything seemed to be fine. Two months later we found about this lawsuit against Lennox and we filled out an application with the law firm. Everything was fine until we found out that Energy Air could not provide the serial number of the coil that they installed!!! What kind of a company doesn't keep record of a coil that they install? So there goes our $900 that we could easily get back. Meanwhile shortly after they installed the new coil, we started having issues again where the AC couldn't keep with the heat. They came to look at it and charged us $89 and lied to our face that everything was fine while pumping freon into the system behind the scenes to mask their bad workmanship. They think we are stupid but we are not. As of two days ago the freon they put it in the system is long gone and here we are after 5 years of buying a brand new home and after replacing a coil + 2 dampers + all service charges we are sitting in house that has an AC that blows warm air. I am in the process of buying another AC. I have to pay probably $5-6K for the new one. What I want from companies like these is to protect consumers...it is not a good practice to install an AC with known problems. They should not be seeking to make profit from service charges while knowing that the product they are promoting is worthless. They are the subject matter experts, we are not.

Fantastic, quick and honest service. From the office staff to the technicians - they really did their best to resolve a very uncomfortable situation with no a/c in our office. The techs were fantastic and Carrie in the office is absolutely awesome. I will never call anyone else.

We had heard such great things about this company and thought we'd try them being new to the area. The maintenance "pro" was very rude and disrespectful in his visit. He spoke to my wife like a child and acted as if he was better than us, even making a comment, "I used to live paycheck to paycheck too". (This is in a 1/2 million dollar home). He continued his disrespect by trying to talk over our heads and up sell us on something we really don't need and added more coolant to our system than we originally agreed on, costing us close to $100 more than expected. I'm hoping this was just a bad egg, but we will be on the lookout for a new air conditioning company to take over the maintenance on our unit.

Always excellent service; very responsive in an emergency. Regular maintenance plans keep your warranty valid and provide a discount on service calls and parts. Patrick Roberts is very knowledgeable about Carrier's Infinity system; very professional technician.

Energy Air was hired to install a Daikin mini-split, the installation was done wrong (as their technician informed me on a later visit) and began to leak oil. It took weeks to get a technician to repair the unit, which required a reinstall of the unit, and shortly after still did not work. Called for a fourth visit and gave up when the technician said it was just a “faulty unit”. I would not use them or install a Daikin, ever.

I requested bids from 5 HVAC (including 4 of the largest) companies on two new systems. Julian Morales was the only one who inspected the duct work in the attic and gathered the data (window sizes, insulation type, window type, building orientation, etc.) to conduct a manual J/S to determine the proper tonnage of the equipment. All other companies merely wanted to trade like size for like size and it turned out one of the units was oversized causing humidity issues. When I asked for a manual J/S they either resisted or said there would be a charge. I had hot and cold spots in the house and he was also the only one to suggest a zoning system which has worked out very well. His knowledge of HVAC was extensive and he was very patient answering questions over a period of weeks.

The installers Mel, Tran and Raul did an excellent job on both units which required extensive wiring with a second sensor and changes to the duct work. I was told Mel and Tran were the best at what they do and that certainly proved true.

Julian has come back to my home several times to adjust the humidity and other settings on the Infinity thermostat and further explain the capabilities of the system. I highly recommend Energy Air for your HVAC needs if you want something more than to merely be sold equipment.

Energy Air has helped us with emergency care & routine maintenance many times. The staff is always professional, courteous & efficent. They respond quickly & get the job done, for a very competitive price. We'd definitely recommend Energy Air to anyone looking for HVAC help.

The person on phone did not want to honor their own commitment for a warranty service and virtually refused to get the issue checked up and said that if you don't have an issue of uneven cooling they will charge me. She will not even look at notes of the engineer visit where he mentioned that air flow technician visit required to check the uneven cooling issue. Also she directly confirmed that you might have to live with the issue for life.

I have worked under a mechanical licence most of my life with many companies.. Energy air has its gig together and they treat their field employees good ! Proud to work for such a company into days construction world safety is always first !