Pure Air Conditioning

***AMAZING*** Earlier today, my A/C unit stopped working. The house was getting warm. I have experience with A/C units freezing on occasion, so I called a local A/C company called 'Penguin Air'. That company told me my unit was, in fact, frozen. BUT was also shot and would require replacement. Told me the blower was bad, many of the components were shot, etc. etc. All was lost.

Enter 'Pure Air'. I called them for a second opinion, being highly suspicious of Penguin Air's diagnosis. John, the technician arrived. 10 minutes later, he returned from the roof with a piece of insulation in his hand, informing me that this piece had become dislodged and clogged up air flow on the unit -- causing it to freeze. John confirmed that the unit worked and the blower motor was fine, I just needed to let it thaw out. John was a terrific guy to deal with, very genuine and came across as trustworthy. He explained to me that he and the owner get along well because they like to do an honest business. Good on them. As a businessman myself, with several companies that strive to do an honest business, I appreciate the hell out of an honest organization. I recommend Pure Air to anyone needing honest service and I hope Pure Air will continue on this path of excellence.

Very professional and knowledgeable about the product and services we are getting. He was very patient in addressing any concerns or question my wife and I had about Pure-Air. Definitely recommending Micheal from pure Pure-Air to my neighbors and to anyone looking for an AC company.

Pure Air just replaced everything A/C (including ductwork) and added new returns. Everyone was extremely professional, from the installers to the salesman to Michael, the owner. Pure Air started immediately and put in overtime to complete the job (our original air conditioning quit on us on the hottest day of the year). After completion, the installers left no trace of being there with the exception of a great A/C system. We received quotes from several contractors and Pure Air was the best for what we needed.

A few months ago I signed a maintenance contract with Pure Air and so glad I did. A few days ago the air went out and the temp outside was near 90. My wife is a brain cancer survivor and is heat intolerant. The temp inside quickly rose to 80 degrees. I called Pure Air at 6:30 p.m on a Friday and their technician was at our home by 9 and the unit fixed within 30 minutes. I was only charged for the part, a condenser coil, and he waived the travel and work time because I have the contract. Very professional and even more important, very dependable!

AC stopped working Friday 28 Sep at 10pm...yikes. Called Pure Air and spoke to Tiffini who immediately said a tech would call me soon. Two minutes later I get a call from Scott who was awesome. Patiently talked me through some troubleshooting steps with no luck. He then offered to drive up from Naples to take a look. Well, he was at my house by 11:15PM. Worked to diagnose and correct my issue and had me up and running in no time. He even followed up the next day, Saturday, just to be sure everything was working correctly. GREAT SERVICE!! Will recommend to everyone. Thanks Scott!!

Don’t replace based on their recommendation. Get a 2nd opinion!!

Their “Technician” told my wife we had a definite Freon leak and would be a $2,500 repair. Even said “can you hear that leak?”. Quoted replacement for $5k. Mike the sales rep was offended and rude that I was getting a 2nd opinion. Now I know why.

2 other companies showed up and both knew right away was just a fan blower motor and was replaced for under $400. No leaks. Even with this knowledge sales rep mike “stands behind his technicians assessment”. And goes on to guilt trip about taking time away from his family, he showed up at 4pm on a weekday mind you. Very unprofessional and questionable.

Update: over a year later and the AC they said must be replaced is running great with NO issues. Thanks goodness for second opinions and other companies that aren’t scammers.

Any time I had an issue with my hvac or AC equipment pure air was on site to repair and service within a few hours of a phone call any time of day , any day of the week , first class professional service ! Top notch work !

Chris did a great job servicing our AC unit. He also recommended a different filter to improve air handling efficiency.

Tech was knowledgeable and did not push unneeded items. He came in located problem and replaced part that was bad. He got the system up and running in less than 1 hr. Informed us that unit is 15 years old that we would probably have to replace by next summer. With the homeowner being on Hospice Care replacing unit was not in the budget. It's nice to know that there are companies that don't try to take advantage of the elderly and sick. This company is who I will be using for my A/C needs.

The technician arrived during the scheduled window, was prompt and courteous. The maintenance services was completed in 30 minutes, complete with recommendations for improving the systems efficiency.