Broward Factory Service

Customer service is a priority with BFS. Michelle, Spencer, Robert and Manny are always helpful and try to accommodate when making service appointments.

I have been a customer of Broward for many, many years, covering several major appliances. I have always found them to be friendly, courteous, knowledgeable, and reliable. They always respond as quickly as possible to my service calls, and I have always been extremely satisfied with their repairs. I will continue to be one of their customers without hesitation.

We use Broward to keep our appliance and heating/air system in operation. We rent the condo from time to time and it's very helpful to have them on call for repairs. They are good at scheduling appointments and the technician has been prompt. They are also good at recommending when it's cheaper to replace than repair. We've used them for 14 years.

I have had my service contracts in Broward county - with Broward Factory Service since 2010... 2 polices - 2 units- Office personnel is amazing - Michelle W. is the best- She is a big reason I have kept my contracts after all these years! All of the techs who have come to my apartments to do repairs have been very pleasant, kind and very knowledgeable. Always see the same guys! (which is a good thing) They get the job done and done quickly ...I ask for a 30 minute call before - so I'm not sitting around waiting or missing work! They always show up when they say they are going to be there... 5 stars!

We needed to have our water heater replaced. Broward discovered the problem late on a Thursday during a routine inspection, and we had the new one installed by Monday. The technician, Alex, arrived on time and did an excellent job with the installation. He made sure the drain valve was easily accessible and explained how to maintain our new water heater by draining the tank once a year. The re-piping he had to do is very neat and he made sure all overflow pipes are visible. He left the area very clean. We are extremely pleased.

The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in. I was then scheduled for the repair appountment on Monday 6/5/17. I got a call from Amber, the receptionist, at 8:46 AM on Monday stating that their repair tech had called in sick, and that they would need to reschedule my repair, even though the had the part, to Thursday 6/8. I called back after a couple hours and demanded to speak with a supervisor. The supervisor called back after 2 more calls to ask what the status was. I asked them to come the next day, as I had now been without a working dryer for 2 weeks. After a confirmation from Roxanne, another receptionist, the supervisor made a service call to my home the following morning, however, I never got a call back as to if my dryer was fixed. I called the office and was transferred to the supervisor. The supervisor stated that he had broken my selector knob IN HALF while servicing the dryer, and that he was going to order that part and that it would arrive within 5 MORE days. I resolved the issue myself, by purchasing the $11 part that he had broken and replaced it myself. I plead you to never consider purchasing a warranty from this company. I have also asked multiple times for my $55 deductible payment back, to no avail.

My washing machine stopped working and Broward factory sent a technician to repair it. He ordered a part that took a full week to get and then came back and it still didn’t work. After a lot of aggravation the company sent Fernando today who promptly diagnosed the problem correctly,figured out a way to temporarily fix the machine so that I can use it until the part comes in. Highly recommend Fernando,he was efficient, knowledgeable and really went out of his way to fix the machine. Very happy with his work.

AWFUL!!! After being a loyal customer for over ten years I am terminating my contract with this company. We had placed a service call to the company on Friday for our AC. They were supposed to come out on Monday morning, then they rescheduled for 2-5 they showed up at 5:30PM. Tom the service person was very unhappy about being at our home. We had to use our own ladder and wet vac as he didn't want to unload his truck!!! Our AC was working when he got there. We were told that the replacement part (WHICH OF COURSE IS NEVER COVERED) would be around $150.00 I found it on Amazon for $19.99. When they left our AC was not working. I called the emergency line three times that evening as I had my daughter and ten week old grand baby staying with us. No answer, even though the emergency line states we would receive a call withing one hour. Not even did I receive a call the next morning, I was then told they would not have come out anyway...NICE. I had to get another company out to fix what they clearly broke!!!
I am cancelling my contract and expect a refund for the remainder of my contract!!! We have personally worked on the owner of the company's home and I know he would never accept this type of service.

VERY VERY UNHAPPY CUSTOMER!!!!!!!!!!!!!!!!STAY AWAY!!!!!!!!!!!!!!!

We have had good experiences with Broward so far. We have called twice; once for my refrigerator (stopped working) and once for my dryer. Both times they have had a tech come out same or next day. The tech was helpful and efficient.

About two years ago both ovens in the apartment that we rent broke down. Our landlord has a contract with BFS and so we have non control over who does repairs at our apartment It took Broward Factory Service 2 MONTHS to get the ovens repaired. Recently they broke down again. This time it took 6 WEEKS to get them repaired. They rarely show up in the time-frame that they tell you and on ocassion don't show up at all. You take a day off of work to get your appliance fixed and then have to take another day off because THEY can't make it..... We just called last week becuase the dishwasher went out and they scheduled me for a week later. I sat home all day waiting for them and when I finally called, they said that they had called last Friday and left a message that they couldn't make it today. I checked my messages and they DID NOT call. Another day wasted.