Broward Factory Service

We recently had our water heater replaced. The technician, Alex, arrived early in the time slot and did a superb installation. The shut-off valve, all drain pipes, and drain valve are now easily accessible. Outstanding work, thank you.

I had been reviewing the Gold Plan that BFS offers for about 3 or 4 weeks. This Thursday (10/4)I saw some water in my garage.
I requested BFS to repair the blockage in my drain. It was agreed that night that I would commit to a replacement plan.
Friday (10/5) no one shows up or calls. At almost 5 PM I called them. I was told that the technician got delayed and that the tech would come out on Saturday.

Sat the tech comes out, spends time doing whatever he did? He informed me that I needed some parts, that needed to be ordered. BFS was called this morning for an update. At that time I was told that the repair was going to cost an additional $700.00, on top of the $550, that was already pd ($1200 plus)
I was told that my contract did not take affect until 30 days passed. That was never disclosed when signing me up.
I'm upset and concerned about BFS true way of doing business?

A month or two earlier, I had a very similar experience with BFS. This was for a rental property owned. I was sold 4 contracts (1 for each unit) sure enough, I call for service and am told. The repair needed is not covered? More out of pocket money was required.

A mix up or misunderstanding happens, once, But twice? 2 different repairs needed, yet the same customer service issue? Too coincidental!!!

Ck with The BBB before you get LIED TO and deceived.

I have had the Broward Home / Appliance warranty for a couple of years now. Someone from another A/C service called to offer an A/C inspection for a fee. I could not remember of an inspection was part of Broward's service or not, but I decided to call and ask. I was delighted to find out that a free cooling inspection is covered on both A/C units each year. The inspection was scheduled promptly. The technician arrived on time, completed the inspection in a timely manner. He seemed knowledgeable and was communicative and courteous. I was also delighted to find out that both units - even the very old A/C unit is functioning well. So obviously, BFS was not trying to con me into paying for unnecessary repairs. Good to know! I have been happy wiht BFS since the beginning.

I highly recommend Broward Factory Service to everyone looking for great, complete, no hassle service ! Fernando, helped us today, and was super pleasant and professional. I had previous dealings with the "yellow" company and was unhappy with their customer service. Everyone here at BFS seems like they actually like their job ! A+

BFS has been super with all of our requests. They recently installed a new air conditioner in my condo, and did it with absolute professionalism and courtesy. Erold and David were wonderful and careful to clean up and finish on time. I highly recommend BFS for all of your appliance needs!

Customer for over 10 years with four policies, 1 per property. I received too many "that item is not covered by your policy.. No less than 3 technicians were sent to repair my oven range. Technicians are not well trained in repairing various appliances and were not familiar with an induction type oven range. I finally junked the range which was only 3 years old and bought a new one. With current rates, I prefer to hoof it without insurance and pay as I go with qualified repairmen. As for appliance insurance, I no longer believe in it, thanks to Broward Factory Service..

I want to say thank you to Robert for helping me with my ac unit issues. He is honest and passionate about what he does and it shows. Since I live in Maryland and only travel down during winter, I rely on broward to make sure my ac is working fast and efficiently. They haven’t let me down! Thanks broward!

Literally caught the technician youtubing how to fix a washing machine. I posted it on my Facebook story 😂 everybody couldn't stop laughing and commenting on how unprofessionally they are. Now my AC has been out for 2 weeks, that they installed in 2017 and they keep giving me the run around about a part I've Amazon prime 2 days. Thanks Broward Factory you guys suck

I have been a member of this warranty company for 3 plus years - never used the service. My AC went out and they didn't come out until the next day and then told me I had to wait at least a week for the part, in the middle of a pandemic in July in south Florida - not professional and very disappointing

I would like to thank Broward Factory Services for the last 15 years of service. They came and took
When I call for service I am treated with kindness and the appointments are quickly made.
I wish to thank all departments for making life easier!