Ambassador Air Conditioning, Inc

Used Ambassador plumbing services this morning- had Plumber here within 30min- fixed leaky Y valve on washer, inspected leaky shower and will order kohler cartridge to repair it and replaced broken shower head in another bathroom. Their tech Ray was knowledgeable, friendly and professional. Highly recommend!

Andy was a huge help diagnosing the problem over the phone with me and Hector arrived the next day as planned and was courteous, professional and genuinely helped me understand my A/C! Ambassador was my choice at my previous home and I am happy I “took them with me” to the new one too!

The technician Ricardo Saurez was excellent in customer service .
Andy, the owner of the company and the staff are fantastic!!! 👏

Randy was dispatched on a Sunday afternoon to service our unit. We selected the company because they left their information on our fridge, thermostat and unit outside. He was professional and on time. After assessing the problem, he was able to replace a capacitor and cleaned our coils. The unit was working fine until the following morning when it was blowing hot air. When I emailed the company that there was still an issue, the owner replied as follows: "The unit needs to be replaced. The condenser coil cannot dissipate the heat and is causing the unit to overheat. Would you like us to call your Landlord?" Our landlord dispatched another AC technician from a company they had previously used who came out and fixed our unit. According to the second technician, Ambassador may have accidentally left open the valve stem at the suction line and leaked out all of the Freon from our unit, which is why it was then blowing hot air again. The second technician then had to fill the unit, costing us an additional bill of several hundred dollars. Ultimately, when we contacted Ambassador about a potential refund, Andy and Tina were very responsive, polite, and understanding and did refund $100 from their invoice due to the inconvenience. A small oversight did, however, cost us additional fees and another day of no air conditioning. In the future I would recommend calling out the same company when these issues arise. If Ambassador had done the subsequent service call, perhaps we could have avoided the need for a refund or additional bills.

My AC stopped working over the weekend and I have a yearly contract with Ambassador Air so I gave them a call and they were over within an hour and had it fixed within 20 minutes after they arrived. Also, every technician that has come to my house has been so pleasant and helpful. Highly recommend them!

Hector arrived very timely and did a thorough job. He explained what the problem was, which he determined quickly, and then proceeded to make the necessary repair (in this case, replacing the motor). He was helpful and courteous. I'm very pleased with the service I received.

Sam from Ambassador was able to diagnose my drainage problem which was missed by the previous AC company. He recommended changing out the exit pipe which we found to be clogged. He also installed a T connect which will allow for easier maintenance of the drain line in the future.

This is one of the worst experience I've had with a service company. Technicians came out to diagnose our AC unit which I knew needed cleaning. I asked one of them about two bathroom vent fans and he became rude. He just kept insisting that I agree to a thousand dollars to clean our unit and although I was agreeing, I still wanted him to do the other 2 vents as well, but he just wanted to do one job. He ended up charging me a $65 diagnostic fee and I had him leave. I would never recommend this company. Employees don't care how many referrals they could get with one simple customer who gets good service from them. Their loss. Ambassador AC is on a no referral list from us. Shop elsewhere.
Wow, update: just called another company to do the same job and they quoted $400.
Ambassador is a pure rip off and scammers.

Sam was wonderful. He was kind, courteous, and made the repairs seamlessly

Ambassador Air is great. I’ve been dealing with them for almost a decade at 3 different properties. They are honest, show up when promised and professional. I strongly recommend this company