Grainger Industrial Supply

I recently visited Grainger and had the pleasure of receiving assistance from an exceptional employee named Frank. I must say that my experience with him was nothing short of outstanding. Frank went above and beyond to help me out and demonstrated exceptional customer service skills throughout our interaction.

From the moment I approached him with my query, Frank greeted me with a warm and welcoming smile. He patiently listened to my requirements and took the time to understand my needs. His extensive knowledge and expertise in the products at Grainger were apparent as he provided me with valuable guidance and advice.

What impressed me the most about Frank was his genuine willingness to help. He went out of his way to ensure I found exactly what I was looking for, even taking the time to explain different options and their features. His dedication and attention to detail made me feel like a valued customer, and I truly appreciated his effort.

Not only was Frank knowledgeable and helpful, but he was also incredibly friendly and personable. He had a positive attitude that was infectious, creating a comfortable and enjoyable atmosphere during my visit. His professionalism and genuine care for customers set a high standard for the entire staff at Grainger.

Frank's exceptional service made a significant impact on my overall experience at Grainger. His commitment to customer satisfaction and his ability to make me feel like a priority exceeded my expectations. Thanks to him, I left the store with the confidence that I had made the right purchase.

I highly recommend Frank to anyone visiting Grainger. He is a true asset to the company and embodies the qualities of an outstanding employee. With his knowledge, helpfulness, and friendly demeanor, Frank has set a remarkable example of what excellent customer service should be.

Thank you, Frank, for going the extra mile and making my visit to Grainger a memorable one. Your dedication to providing exceptional service is truly commendable, and I look forward to my future interactions with you at the store.

My experience is always awesome, my guy is the best. I always wait for him to help me no matter how long I have to wait , his name is Mitchel in the Doral store. I would hire him in a second to work for my company.

Frank is a very rude employee. We were looking for a part which took all of 5 minutes to find and when I said I didn’t want to spend $27, he laughed in my face and began to mock me. I told him he was being disrespectful and he began laughing harder and walked away. He clearly was upset that he had to work for an extra 5 minutes and we didn’t buy anything. Extremely disrespectful and rude, Grainger should train their staff that they are EMPLOYEES representing their company and meant to help the customer. No one is forcing them to work in customer service. The other attendant next to him was visibly frustrated, upset, and also mocking another person who had a hard time speaking English to find a hose piece. This location is always a rude experience and from other reviews requires a fresh rehire of all employees.

The sale lady named karla was very helpful and helping me find these filters that I couldn’t find no other place
Thank you

Michel register number 4 he is fast, knowledgeable. Whatever you need, he knows what is the best tool to buy.

Karlet Q. attended me and she was very professional, polite and knowledgeable in everything I needed.

Horrible customer service jose is so unprofessional and unclear you can tell he doesn’t want to work the poorest attitude. I will avoid coming to this place!

Mr Michel is an outstanding professional and take good care of customers!

the sales person who attended me have no clue on any machine or bearings he just like google guy lost .
o product knowledge or innovative ideas .
never go back there

Gorge did a great job like always