Cousin's Air, Inc.

I have a service plan with Cousin's Air and this weekend our AC went out, the unit was frozen, an employee came out Saturday afternoon and could not find any problem said the outside unit was a little dirty and needed to be cleaned and didn't have a hose long enough to do that and would come back Monday, It is un acceptable to leave someone in the 100 degree heat with no Ac because you don't have the right equipment on your truck, I called back to the answering service and they said they would come back that evening between 7pm -10pm - no show no call, reached out to them 3 times Sunday -no call back! I had another company come out -It was not the outdoor unit the guy claimed needed to be washed , it was something on the inside that was quickly able to be fixed and Ac restored! I will not use Cousins air again and my service plan with them will be cancelled.

This maintenance had to be done a week earlier than previously scheduled, because the AC was running only intermittently. Marcos informed us that although the AC equipment was in excellent condition, there was an unusually large amount of bacteria discharge from the drain pipe. Cousins will need to watch this carefully; this is why we rely on Marcos for the AC maintenance. If you want an experienced and knowledgable service technician to service your AC, we highly recommend Marcos.

They have gone out of their way to keep our system in good shape. They sent by a technician who just replaced a water drain pipe completely free of charge as part of their continuing service although the system was put in place by the previous owner of the house a number of years ago.

Heard a lot of good feedback on this company, so contacted them for an estimate on a new air conditioner. Was not disappointed when the service man came to give me an estimate, very professional, nice. Still getting estimates for the job, no decision yet. But Cousin's is certainly in the running.

I have been using Cousins Air for about 2 yrs for AC maintenance . They have been very professional & accommodating to my schedule. Which I appreciate. I like that they call 30 mins before apt and send an email confirming who the tech will be. I would recommend

They are our HVAC provider of Choice and our tech this time Marcus and he did a great job. Thanks Marcus. I would not use anyone other than Cousins. Period.

Christian was on time, quick, efficient, and informative. He did his job quickly and was not disruptive. Polite.

Very Professional, clean hard worker. Very satisfied with the service. Could not ask for better.

We are extremely pleased with Cousin Air, terrific service, very professional.

All around great experience with Cousin's Air! Full A/C replacement and Duct Cleaning service. Jason was very helpful in the estimate, sale, and schedule process. From start to finish everything was done within a few days from the first time I called to get an estimate after someone recommended Cousin's Air. The installation was done very professionally and we are very happy with the service. A few days later another crew returned for our scheduled duct cleaning service and again very professional, and we were very pleased with everything....Would definitely recommend Cousin's Air to anyone who needs A/C service or replacement moving forward!