After our leasing agency canceled a 5 star contractor to come out they went with this disgrace of a company. Our contractor was a day late and didn’t bother calling before showing up, thankfully, he was nice.
He informed us that we had an A/C leak (we already knew about) coming from the condenser line and that would need to be replaced as well as all of the ducts in the house. Even though he didn’t take a look inside any of the ducts to see if there was any blockage and went based off of what he saw in the attic. We had then found out that most of the water damage in the garage, which has been causing mold growth, was in fact not from the A/C leak but from a leak in the actual roof. The damage being caused by the A/C leak was leading to the living room which was causing water damage in that area. Reading all of the bad reviews and how some people were left without A/C or with uncompleted jobs made me very uneasy about pursuing the work order with this company. Knowing that most of the water damage is coming from the roof made it more of a priority to get that taken care of with the remaining 5 months left on our lease. These people have not stopped calling, texting, and leaving me voicemails about this work order we decided not to pursue. I have never in my life have been HARRASSED by a company so desperate to get customers. Huge red flag and by the looks of the rest of their bad reviews, I would stay far away from this company. They seem like a bunch of scammers!
Edit: I’m sorry you think it’s “professional” to call non stop until somebody answers. If someone doesn’t answer the first 5 times, using common sense, should be obvious enough they don’t want to proceed. You should probably tend to the rest of your one star reviews because they are not good. Lol
These two showed up and not only got the work done in a timely manner were very professional. I will be seeking them out the next time I need to work done.
Miguel and James was very polite explained everything to me wut they was doing I done had 2 other guys here and it was still not fixed but they came in one day and fixed it correctly keep up the good work guys
Horrible customer service! You can't call and speak to anyone to schedule an appointment. They put you on hold for awhile then tell you they will have to call you back. We've been playing phone tag with these people for like 2 weeks. I can't rate the service yet because we are still trying to get an appointment scheduled. I can't believe I'm saying this but I would rather be transferred to a call center in India.
The single WORST HVAC/appliance repair company it's ever been my misfortune with which to work. They've now blown off 4 out of 5 scheduled appointments, and utterly failed to even address the original problem the one time they did show up (6 hours late, mind you).
Run. Run far. Run fast. Do not give them business or money!
These people are the worst. So not trust them. All their good reviews are probably paid reviews. We had them in the house every few months. They convinced us that our perfectly working ac unit was bad. They told us our ducts were junk and couldent be cleaned. They always just purposely broke our ac. Replaced outside unit and inside unit. Ac never worked. We had enough and crawled into the attic. These scammers had disconnected the ducts so the ac was flowing into the attic for 2 years!!! They went up there numerous times. This took 2 seconds to see being in the attic.
Ty
After our leasing agency canceled a 5 star contractor to come out they went with this disgrace of a company. Our contractor was a day late and didn’t bother calling before showing up, thankfully, he was nice.
He informed us that we had an A/C leak (we already knew about) coming from the condenser line and that would need to be replaced as well as all of the ducts in the house. Even though he didn’t take a look inside any of the ducts to see if there was any blockage and went based off of what he saw in the attic. We had then found out that most of the water damage in the garage, which has been causing mold growth, was in fact not from the A/C leak but from a leak in the actual roof. The damage being caused by the A/C leak was leading to the living room which was causing water damage in that area. Reading all of the bad reviews and how some people were left without A/C or with uncompleted jobs made me very uneasy about pursuing the work order with this company. Knowing that most of the water damage is coming from the roof made it more of a priority to get that taken care of with the remaining 5 months left on our lease. These people have not stopped calling, texting, and leaving me voicemails about this work order we decided not to pursue. I have never in my life have been HARRASSED by a company so desperate to get customers. Huge red flag and by the looks of the rest of their bad reviews, I would stay far away from this company. They seem like a bunch of scammers!
Edit: I’m sorry you think it’s “professional” to call non stop until somebody answers. If someone doesn’t answer the first 5 times, using common sense, should be obvious enough they don’t want to proceed. You should probably tend to the rest of your one star reviews because they are not good. Lol
MGP
Derwayne have done an excellent job at my house come and stood late until the job was done correctly
Kaitlin Rash
These two showed up and not only got the work done in a timely manner were very professional. I will be seeking them out the next time I need to work done.
rbedoya14
Very professional and very polite and cordial person I will definitely use them again and I will recommend him to family and friends
Natesha Locklear
Miguel and James was very polite explained everything to me wut they was doing I done had 2 other guys here and it was still not fixed but they came in one day and fixed it correctly keep up the good work guys
Steph N
Outstanding Job. Sabrina is very professional, knowledge and helpful. She is the one to call if you any problems with electricity.
Jason Pardee
Horrible customer service! You can't call and speak to anyone to schedule an appointment. They put you on hold for awhile then tell you they will have to call you back. We've been playing phone tag with these people for like 2 weeks. I can't rate the service yet because we are still trying to get an appointment scheduled. I can't believe I'm saying this but I would rather be transferred to a call center in India.
Jake C
The single WORST HVAC/appliance repair company it's ever been my misfortune with which to work. They've now blown off 4 out of 5 scheduled appointments, and utterly failed to even address the original problem the one time they did show up (6 hours late, mind you).
Run. Run far. Run fast. Do not give them business or money!
Chuck Stevens
He was a very nice man did a great job on fixing are Ace unit
Heyward Streams
These people are the worst. So not trust them. All their good reviews are probably paid reviews. We had them in the house every few months. They convinced us that our perfectly working ac unit was bad. They told us our ducts were junk and couldent be cleaned. They always just purposely broke our ac. Replaced outside unit and inside unit. Ac never worked. We had enough and crawled into the attic. These scammers had disconnected the ducts so the ac was flowing into the attic for 2 years!!! They went up there numerous times. This took 2 seconds to see being in the attic.
Scammers. Absolute scammers. Beware!