Climate Partners

Water pipe underneath toilet and radiator burst. Aaron Ball to the rescue. this is the 3rd time he came and fixed my plumbing problems

Had an amazing experience with the entire climate partners team. Started with Melissa who called to help set up my appointments. She is super nice and accommodating when it came time to finding a date that worked for me. She even called me back when an earlier time opened up! Victor came for my routine maintenance, he explained everything in simple easy to understand terms for me (which is important because I am not handy or knowledgeable about this) and helped go through what I needed to do. Brian and Callahan( who was shadowing and learning) went over all of my options with me in detail. They helped me understand what services I would need and what would fit my home the best. Joe and Edgar just did the installation of my new AC and furnace and did an amazing job. They were so kind and respectful, and did an amazing job! They worked hard and I really appreciate it. From top to bottom everyone that I spoke to and met were so kind and made this whole process so easy for me. I definitely recommend them to anyone who needs any work done and I will be using them in the future for sure!

They came to clean our dryer vent and tube, did a great job. Couldn't make it first day appointment was scheduled and I was disappointed but were then able to fit me in the following day which I very much appreciated and the young man that showed was very professional and nice and got the job done for a very reasonable price. We were very happy with their service and will use again

We had a great experience with Climate Partners! Our furnace went out in the middle of the night and they sent someone out immediately the morning we contacted them. Joe D is who installed our brand new furnace for us and was very professional. We can’t say enough wonderful things about the job he did and his professionalism. We also dealt with Jon P. and he was extremely professional and are very happy with the services he provided for us.
We will recommend Climate Partners, Joe and Jon to all our friends and family and will definitely be using them again in the future! We appreciate all they did for us!

Climate Partners replaced two gas heating units in our home. The unconventional heating situation did not phase them at all. White Glove service from Andrew in sales to Jose the installer. Both were knowledgeable, professional and a pleasure to work with. While Andrew was great in providing options and helping us with our low cost loan application, Jose walked us through every step of the installation. The job took three days and Jose is a great ambassador for the company. Highly recommend

Spencer came out to our house for duct cleaning and he was the best.. So respectful, friendly and efficient - plus my dog loved him! :)
I called on Saturday for an appointment and they were able to come out first thing Monday morning. Highly recommend for this service.

We had our boiler replaced by Gary and his team, and they were tremendous. Knowledgeable, friendly, and speedy in their work. I really appreciated him taking his time to show me the details of the whole system, and making the install look gorgeous. Big improvement from the old one! 2 days to replace the whole system, and get everything up and running, and we couldnt be happier. Thanks again!

Had another positive experience today. My AC went down and I gave them a call. Customer service was very helpful and they sent a technician very quickly. Technician Cam came out to diagnose what was going on. He was very knowledgeable of what was needed to bring it back to up and running. Second time using them. Will continue to use them for my HVAC needs.

I still have a very bad taste in my mouth about the whole situation. I was charged $600+ on a newly installed furnace because Climate Partners installed the furnace wrong the first time by using a vent system from the prior furnace (which Climate Partners also installed). I spent way too much time pleading my case and was told that the new vent system was where the cost lies as PVC and the work needed is extensive. I "bit the bullet" because I needed this done. When the installer came, he cut off two eleven inch straight PVC pipes, and two elbows, then reattached two new elbows, and two new straight pipes(installed crooked). Total cost for supplies would be at best $25. Then he removed three screws, and turned the motor so it would match up to the new connection. The total time it took for him to do this was around 10 min. The rest of the time was spent installing the new burners and monitoring the new install, which was supposed to be fully covered. I also had to call Climate Partners back as the WIFI thermostat was no longer connected. Literally $25 of supplies, 10 min of service, mind you the install of the burners and the monitoring (which may have been an hour) of the install was covered by warranty and I was charged $600+. All and all, I felt that this was a total rip off as everyone I have spoken to, including HVAC professionals are amazed that your company wouldn't stand by the original install work. As you probably noticed, I didn't evaluate the work done because quite frankly, I don't believe anyone at your organization has any business ethics and really cares about your customer satisfaction. I was passed around pleading my case to various members of the your team until I was told basically to take it or leave it. Considering I've invested in my house with two furnaces, hot water heater, air conditioning system, thermostats, split system and control board, considering I have paid close to $25,000 in investments through your company over the years and knowing that my AC system needs to be replaced soon, it was my hope that I would be treated as a valued customer. But instead, I was treated in a way that left me frustrated and powerless. I haven't spoken to my wife about this yet, but if I have my say, I will be using another company to service my equipment in the future, including any new installs. It is truly disheartening that I would be looking for a new service company to provide support to our family. I hope the $600 earned (stolen) offsets the relationship broken, but maybe preying on customers who wouldn't know any better is the norm with Climate Partners, I don't know. I just feel preyed upon and it's not a good feeling at all. I am requesting that you share this with your team. Especially your owners. I want them to know how their LONG TERM LOYAL CUSTOMERS are treated. If your team cared anything about customer satisfaction, more care would have been taken in this case.

Our furnace stopped working and we called Casey's Climate partners and they were quick to assist. We are new customers and couldn't be happier with the service recieved! Joe D replaced our furnace and was respectful our of home and property. He did great work. I'm happy to have found such a great local company!