Adolf Krueger Plumbing & Heating

Had plumbers in to renovate upstairs hall bathroom. Their work was professional, clean and performed with attention to detail. They were familiar with the products I selected for installation had advice on products that I should consider before the project started and provided the guidance I required. Will be using this company for my next 2 bath renovations.

I called for routine AC maintenance. Carl was on time and extremely professional. He took the time to explain things to me and he was honest. He could have replaced parts and said they were not working but he did not. I would recommend this company based on my experience and I will certainly call them again.

Excellent. Installed heat pump have been very happy. Excellent response time in all matters.

I contacted this company when my AC wasn't working properly. They had an opening 9 days later but said they'd call me with any canceled appointments. I expected this because it's summer and 90 degrees out. Got a call back around 2:30 the same day that a tech was finished with another job early and was in the area, would I be home? To get my AC running again, I would have ran home. Luckily I was already there because running is not my strong suit. Very happy with the experience, AC was running in 20 mins. He discovered a blown switch possibly due to a lightning strike. Replaced the switch and here we are. Thanks for a great experience!! This is the second time I've used this company and won't be the last.

Tech arrived on time and had to order a board. Showed me error with system and has part arriving tomorrow for installation!

Customer service is among the worse I have ever encountered! She claimed I was being rude because I did not agree with her and then hung up on me when I asked to have the owner call asap. They wanted me to pay a second time within a month for freon after the service tech said my unit was fixed during the first service call and it subsequently leaked out again! Obviously they did not fix the ac unit but they did not want to take responsibility. Stay away!!

I just completed a months long quoting process for a new AC system, which included five very popular HVAC companies in the Danbury area. Adolf Krueger was by far the most knowledgeable, professional and responsive company I dealt with. I worked with Mike Bria, who was great throughout the quoting process. He was the only person of the five to run a true load calculation (super important for AC work!), while the others used rule of thumb approaches. He also took the time to actually ask me how I'd use the system (i.e., I like to keep the temp around 72 and open the windows on most days), and made recommendations based on that. Other companies were suggesting equipment that was way more than I needed. Lastly, I'm not an easy sell; I ask many detailed questions to make sure that I understand what I'm spending my money on. Mike really blew me away. He really knows his stuff and provided detailed responses, making sure to fully answer all of my questions. While I haven't had the equipment installed yet, I wanted to make sure I gave this company a glowing review of the sales process, because it really was nice to sign the quote without any lingering questions, worries or concerns.

I never give reviews but was so disgusted with my experience I had too. Krueger's office customer service is absolutely horrible. I had to call with an issue with my new heating unit and first spoke to an office representative named Taylor who was rude and condescending, She would not let me ask questions or even engage in the conversation, she just rattled of words to me that made no sense. When I tried to ask a question I got "if you would let me finish" Then I asked to speak to her manager Taylor laughed at me then said sure. Michelle the office manager said she heard the conversation and did not offer any apologies but took on the same attitude. I would never recommend this business to anyone. They have had a service man come to my house 3 times only 1 of those times he left a copy of the services he did. I had to call and ask them to email me copies of everything he did!! The one star only to be able to post this review.

How many others have had a plumber come in to do repairs, blow holes in your sheet rock and then leave that mess for you to deal with? Krueger Plumbing teams up with carpenters and sent in a guy named Nigel to finish the repair. He did a GREAT job and is very reasonable on pricing, we hired him for more work but had to wait a few months as he is in high demand. And a message to Kerry, Taylor is the one of the nicest people I ever met but at the same time she doesn't put up with crap. You must have done or said something stupid to tick her off, knowingly or not and I don't doubt she threw it right back at you justifiably. Perhaps my view is tainted because I've met her at the office and she is also drop dead gorgeous. ;-)

Kreuger plumbing and HVAC has done so many great jobs for us in the last 15+ years. They are knowledgable, friendly and very professional. Thanks to all of you at Kreuger, especially Taylor, Ken and Alan.