Blue Mountain Plumbing, Heating & Cooling

Not sure why this company has high reviews my experience was horrible. The website says they have 24/7 emergency service. Called at 9:20 pm left a message. Called again in the morning at about 5:30, no answer. Called again at 9 this morning and someone answered. I explained the issue we are having with our water heater. The man on the phone said he wouldn't come out for their $39 assessment fee to tell me what's wrong with our water heater just so I could fix it myself. When I questioned his cost on the part needed for the repair (as I had done some research myself) he replied that the part may cost $10 but I have to make a profit and will end up charging you $100 for the part plus labor and the assessment fee. When I tried to question why he wouldn't let me pay for the assessment like he quoted without having him do the actual repair yet as I would need to discuss with my husband the cost and he sleeps during the day because he works the night shift the guy on the phone said he is not a non-profit organization. I told him I never asked for free service I just need to be pointed in the right direction so I can make an informed decision. I also said that telling me he wouldn't waste his time on a $40 assessment call when I may not use him for the repair does not give me reason to want to work with them for any future issues we may have and what about just general good customer service? He then proceeded to tell me how he has to charge a large amount for what is possibly a small job. He said that what may take a few mins and parts costing only $10-50 that in the end it will cost me upwards of $300 and apparently the cost is an issue for me so he can't help. I told him their customer service is horrible and hung up.

I was referred to this company from a realtor..Called 2 times and left messages and left a online request as well.
That was 5 days ago and still no response...Found another company that came out the same day !
Do not bother with Blue Mountain.

Knows his stuff. Timely arrival time. Keeps you informed of what needs to be done, and what is happening. I very highly recommend this company for any home and business plumbing needs.

Super knowledgeable, answered all my many questions. They arrived on time and repaired my furnace quickly. Highly recommended.

Blue Mountain did a great job replacing my water heater.

Installed water heater really quickly and without issue

Fixed our AC... fast response. Great service! Thank You!

Very satisfy thank you for the good work. Well done

they dont return calls. not good for business

Good service, fair price.