Custom Heating, Plumbing & Air Services LLC

Our fireplace was not working and I called them and scheduled a service call. The technician came to our house and said the pilot lite assembly would need to be replaced. It was ordered and replaced $495. A few days later the fireplace started to malfunction by cycling off or not turning on. I called them back and the person I talked with said they would note the problem on my account. To make a long story short, some time later I notified them and the owner sent some one out free of charge to investigate the problem. The second tecnician found a loose wire on the fireplace unit and on wall switch, which he easly repaired. He communicated that if there were any problems in the future the wall switch would need to be replaced. The fireplace is now working great, I would use them again, Thank you Custom HPACES.

Furnace Install:
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I had Mr Dwayne "Owner" come to my house for a free estimate back in 2008 on installing a new furnace, he did beat everyone's offer and got my business. He offered me 10 years warranty on the equipment and 1 year warranty on labor. The furnace's motor broke within 8 or 9 years later and Custom Heating came and replaced it with a brand new motor that we are still using today.

Central Air Install:
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Because of the great customer service and experience that I've always had with Custom Heating, I had to call Mr Dwayne again for a brand new central air install last week and again he offered me a great price compared to everyone else that came to my house. Yesterday his tech showed up as scheduled and installed my new AC unit with a WIFI thermostat that I love, his technicians were very professional, nice and polite enough to answer all my questions, they also worked on better ways to not damage my walls by running all required pipes and cables through hidden spots and avoid any mess in my utility room.

Mr Dwayne offered me 10 years warranty on the compressor, 10 year warranty on the coil and 5 years warranty on the labor.

I would suggest to anyone who wants a free estimate to ask for Mr Dwayne in person if possible and work out the appointment day/time with the scheduler. I'm sure you will be more than satisfied.

I will recommend Custom Heating & Air Conditioning to anyone who is looking for better quality equipment and good customer service.

Courteous and quick - even wore shoe coverings in the house.

Both Dwayne and Derek were very mannerly and explained everything they did or were going to do. All and all it was a very good experience.

Excellent reliable service. I would recommend Custom Heating.

Professional, quick, communicative both in person and via text/email/calls, on time. These folks rock!! They went above and beyond and will definitely be my go-to.

Swamp cooler hookup and outside water line installed.

Excellent service at a fair price!

AC check. Derek was very knowledgeable and friendly.

Unfortunately, this company is not dependable. They had cancelled on me the day of a couple years ago and again today with no regard for my schedule and the fact I had cleared my scheduled to be at the home for this service. I would recommend going else where.