Custom Heating, Plumbing & Air Services LLC

Highly recommend CustomHPACES! Our AC went out and they were able to squeeze us in for an appointment in 2 days due to a cancellation (everywhere else I called was scheduling out 2 weeks). Dwayne (owner) came out to our initial appointment and was super professional, knowledgeable, and personable. They needed to order a part and come back to finish another day which they also did promptly. All of their scheduling, processing, payment, and appointment reminders were extremely professional and well done as well. Our dog was super appreciative as well (see picture). Grateful for this great business and will definitely use them again!

This company has very unethical business practices. The original bid for work to be completed was over $700. When bidding they told me that it was at least a half days work. Given that, the price seemed fair. On the day of the repair, the work ended up taking less than one hour to complete. It was clear that they over estimated the level of effort required but refused to modify the price to be a fair market value for the work. I have been a long time customer of them but after this I will be taking my business elsewhere.

The tech did a very thorough job of cleaning the AC, including removing the vines.

Custom stands behind their work and their technicians Derrick and Deon are great.

Requested bids from several companies. Custom is the only company that provided the bid in a timely manner and followed up with us.

Derek and Tanner were very professional, neat, clean and helpful. Our neighborhood loves Custom!

Derrick is a pleasure to work with, competent, helpful, willing to take the extra step

Custom Heating, Plumbing & Air Services LLC is a great company. The owner, Dwane, comes out and does all the bids. The technicians that came out were courteous and respectful. My wife and I both work from home and the technicians would verify with us if the noise was to loud. My job was a rebuild of a dual zone/furnace setup. I could not be happier about all of the communication and the end product that was provided. I will definitely be using Custom in the future for all maintenance.

I have used Custom HPACES for several years and knew it was only a matter of time when my A/C and furnace would need to be replaced. When the tech came out this year to do the A/C maintenance and I told him the house wasn’t cooling sufficiently, he clearly presented me with alternatives, including replacement. I asked for a quote and received one the next morning. I found the price to be reasonable and a week later I have a new cooling and heating system.

I talked to the owner, Dwayne Haskins, twice to make sure I understood the system being recommended and the work to be done. He answered all of my questions in a way I could understand them and made me feel comfortable with using Custom HPACES and the equipment being installed.

The techs doing the work were very professional and pleasant to work with. They were so quiet, I barely knew they were in the house and they made sure not to track any dirt, etc inside. They, too, answered all of my questions and made sure I was kept up-to-date on their progress. The job was actually completed in less time than originally estimated.

Given my nervousness on this type and size of purchase, I am very pleased.

The team over at Custom Heating are absolutely incredible. Easily the best service in Denver!