Pacific Coast Home Services

I called pacific coast home services due to some clogged drain issues in my home . Call center answered immediately & was very helpful and professional . They got me an appointment for the same day/night . They sent out their licensed techs , Juan Robledo & Rafael Jr. , who took their time and fully explained the issue . All of my drains were with a blockage . They came out at 9pm , used a complimentary camera inspection & had the issue fixed in under an hour . Not only was the issue resolved but they left my house clean !!!! I’m overall very happy with the service PCHS provided .

Juan was terrific--professionally, freiendly and very thorough. He was also very neat and left my bathroom tub sparking clean. He also was very kind and patient with my dog! I highly recommend PCHS. Thanks again for the great service, Juan!!

Carlos, Jaime and Richie are Great!
These electricians that I took a chance on saved me and my roommate’s life!
Jaime came over and diagnosed part of the problem. He didn’t try to get me to panic but ensured that everything would be taken care of and that it was a good thing that I called.
Carlos and Richie skipped lunch under Carlos’s advice. They knew this needed to be taken care of.
To state the problem, there were several outlets and lights in my house that wouldn’t turn on because of an outlet that had burnt wires inside the wall that looked totally destroyed!
Both Carlos and Richie explained things in a manner that I could understand and stated very clearly that it could have turned into a fire!
Carlos also knew that I have a tight schedule because I work the graveyard shift so he made me his first priority.
Carlos is knowledgeable but very down-to-earth. He understands things that most people don’t about electrical but doesn’t flaunt it. He even took the time to have a fun conversation after the job was done!
These guys are awesome! Everything was fixed in less than 2 hours and now I have dependable electricians that I can count on!
I will never forget this! Thank you so much to Carlos, Jaime, and Richie!
Lucas

Raphael Alvarez was excellent. Cleared a backed up sewer line after asking questions and checking bathrooms. Discussed other potential problems. He's polite and knowledgeable, same day service too!

Andrew walked me through each step of the replacement of my florescent kitchen light fixture that had stopped working. He informed me of what needed to be done. He was patient and didn't mind my countless
questions. Andrew is a great employee who puts a client's worries at ease.
Ken and Christian did the work
very professional teamwork. Carlos also contributed input knowledge.

Got a quote for a whole house water filtration system. The technician was kind and happy to answer all my questions. Thank you.

Rafael—just great. Gave us great options for long term and short term. We will be using him again in the future.

Please beware of their diagnosis fee. When calling for the HVAC service, they informed about a 45 dollar fee to send someone to diagnose the problem and if I choose to receive their services, the 45 dollar fee will be subtracted from that. It sounded good and I scheduled a service. But the service person who came home told me that I have to pay $400 for the initial diagnosis and that the $45 fee was only for the dispatch. I was really shocked and it did seem bait and switch to me.

I did not proceed and handed over the$45 fee to the service person (who was actually nice and understood my situation).

This company should have told me that it would cost me $400 to even know what the problem is and then pay whatever it takes to actually fix it. Mind you, most places actually charge something like $80-$90 for diagnosis and then subtract that from the actual service. That's not the case with Pacific coast service.

Callers, please beware.

replace water main line.
bid was 500% of the winning bid.
not 20% not 50% more, but 5 times higher!
$21k for 40ft of pipe in a trench!

I have received estimates for everything I need done, and must now investigate financing before I can sign a contract.