Progressive Heating & Air

We’ve lived in our condo 2 years and while we have replaced our filters, we had not had it serviced. During the heat wave we had it serviced by a competitor which one of our neighbors recommended. During maintenance, they found a small leak in our AC unit. Since it is 20 years old we also asked for a quote for a new AC. We wanted some additional quotes for comparison and found Progressive on Yelp. Boy were they awesome! They were very responsive when I asked for a quote and came out the next day. Steve, the Operations, Manager, was the one that came to inspect our unit and provide the quote. He was timely, knowledgeable and spent extra time to educate us on what needed fixing (our duct was bent which restricted airflow) along with providing a second alternative to the existing size unit we had. That alternative was a slightly smaller unit, which was fine for our square footage, but offered a 10-year warranty on parts rather than 18 months for the existing size. Not to mention they were cheaper than the competitor.

Fast forward a day (Saturday during Labor Day weekend), and our AC unit went out! Our condo skyrocketed to 88+ degrees. We asked if someone could come out and complete a ‘temporary’ fix until we got a new unit. Steve immediately called us back and was very honest and indicated that no one would be able to complete a temporary fix which saved us the cost of a weekend repair. We immediately decided to go with Progressive for Steve’s honesty, professionalism and prompt responses. We were scheduled for Sept 15th but asked if they could bump us up sooner if anyone canceled. Low and behold, Sept 12th Steve called at 8:30 am to indicate they could come that day. That was a huge relief. Two workers were here and did a great job.

We HIGHLY recommend Progressive and will be recommending them to our neighbors when they need any maintenance, new quote, etc. regarding heating or AC! If we could give more than 5 stars we would!!

These guys are AWESOME - what a great group of professionals! In 2021 we needed a company to come out and take a peek at our server room AC unit. Being use for a good 10+ years (and a workhorse running 24/7), we just couldn't remember who did the install. We did call around for multiple quotes for what it costs to just come out and diagnose, and these guys and gals, hands down, had the most competitive pricing in the area. They came out & not only diagnosed but serviced the unit at an affordable un-gouging price and with full transparency that this unit was coming to end of life. Fast forward to April 2022, that same unit entirely crapped out on us. Made a call to Progressive, had Steve come out and diagnose quickly (tearing apart the unit on the roof, taking pictures, explaining the whats and the whys, and having his office send a quote to my email in-real-time while he was here to address questions). We did need a full replacement of the system. I approved it on Tuesday (yesterday) and the unit is already installed and running - that was less than a 24-hr turn around from approval to completed work! We had a great team this morning - David, Lot, and Willian - making it happen to minimal disruption to business. We didn't even have to power down one server or system in the immediate area!. The Progressive team made this replacement easy every single step of the way. Each team member was extremely nice & professional. Progressive has proven to be a provider of RIDICULOUSLY timely & affordable service! Thank you to the team for making my work life that much easier!

The people who did the a/c install couldn't have been more friendly and professional. They had to come several times because we have a large house so they wanted to make sure we had all of the cooling and heating vents we needed. They even cleaned out the attic that had various parts from the old a/c. We couldn't be happier with our a/c. It is energy efficient and even though we ran it all summer our electric bill barely increased. Progressive even came back after we had the system for a year and gave us a free tune up. I would recommend Progressive Air without hesitation.

The communication was excellent. They were very punctual to come out to give me an estimate and reasonably priced. The people that installed it, left some materials behind on the lawn and on the rocks next to the unit. I would have preferred that the entire copper coil was covered with the rubber but instead when they came out again to reinstall the coolant because it had leaked, the man put a bunch of tape around the missing rubber to cover up the copper coil. It has been working properly since they came out the second time and he assured me that it was still under warranty. I just wish they would have checked it carefully before leaving so it would not have leaked and that it looked nicer.

I can’t say enough good about this company. They came when they said they would come. They kept in contact with me because I wasn’t home and they did the service while my brother was visiting. I worked with a technician named Carl. He was amazing. He’s very professional and just seemed like he really cared about making sure my HVAC got fixed. I had several bad experiences the prior week with a company that had lots of good reviews. They never showed up when they said they would come. Happy that I got Progressive to fix the problem.

The team at Progressive Heating and Air did a great job from start to finish. I initially reached out a week or so before installation and Carl was very responsive. The proposal process was informative and helped us make a good decision. It did not feel like we were being sold anything we didn’t need and the recommendation felt honest. Once the team arrived at the house, they were efficient with the process and cleaned up everything well. Overall, we were happy with the experience and would recommend this company to others.

They were able to help me right away when other companies told me it would be days or even a week before they could come to my home. Steve, the technician who came, was professional and informative: he took time to make sure I understood what the problem was and what my options were to fix it. The whole experience was great and I would definitely hire them again!

Steve came to our house on a Saturday evening after hours after I had been on the phone for over 4 hrs trying to find someone to come fix our AC. I am so thankful Steve was able to come and fix it because it was extremely hot that day. I definitely recommend calling this business for your Ac/hvac repairs. He was on time, figured out problem quickly and fixed it in no time and came on the weekend! All in all it was a great experience, Steve knows what he’s doing and what’s hes talking about and our AC was fixed. Highly recommend them!

Excellent experience with Progressive Heating & Air. We've used them for the past 2 years now and have been very happy with their technicians and the service provided. They always respond quickly and keep us updated on time of arrival and services performed, and any that will possibly be needed in the future. Costs are very reasonable. Great company!

I found their service tech to be extremely shady. He tried to watch over my shoulder while I click the accept service and sign contract. I told him to leave me house and not come back. Now I get marketing calls every week for a free tune up of my heater, installed by a different company. Its obviously another ploy to get someone in sales in my home.

I wish I had never contacted this company.