West Country HVAC

Wonderful customer service. Robert was our tech and he was so incredibly nice and helpful. He was able to repair my A/C unit same day. So happy with this company and all of their customer service. Will definitely recommend them.

Robert was efficient, professional, and friendly. Excellent representative of your company!

Found the leak in my attic and was able to recommend a solution. Technician was friendly, knowledgeable and kind.

Fast, very professional, and reasonable price. Fixed zone control board and dampeners that were blown from a power surge.

Joseph Eldridge was so amazing he was very helpful. Nice and kind. Very knowledgeable. He taught me things I didn't know about my unit. I appreciate great service. 10/10 recommended. Great prices as well

Called during an incredible heat wave. No doubt they were already busy. They worked to fit me in. The service fee was reasonable they determined the problem had what was immediately needed to finish the repair. Gave me an estimate of time and cost did the repairs under both estimates and at a more than reasonable cost and the system working perfectly. They are very professional. Only wish I could call them for all needed repairs not just HVAC.
Go no where else call West Country for all your HVAC needs.

I don't know what others in the reviews are talking about (referring to the 1 star reviews here), I had west country replace my entire HVAC system to include the heating side of it and also all of the vents and ducting throughout my house. They did it all which took a little longer than the ESTIMATED time they gave. (They call it an estimated time for a reason people, estimated time does not mean that's when they will be actually done with the whole project, estimated times can't account for any problems or complications that can only be found and addressed during the actual installation) The technician's were professional, they cleaned up after themselves each day during the project, they were never rude, and when one technician was confused about something he asked another (which is something I wish more technicians IN ALL FIELDS would do) to help him with the problem. As for mistakes made during installation, yes there was one minor issue that showed up later down the road (months after installation was complete), but one call and they came out a day later and fixed it, to me that's not a problem that's a company that does what it says it will do. I never had any issues over the phone either the answering staff was friendly, competent, and when they couldn't answer a question they got someone on the line that could, I never once received the runaround either. Even when there was a small accident during installation and the workers made a big hole in the ceiling drywall, this company remained professional, they did not try to place blame on me and patched the hole temporarily and had a contracted drywaller come out after installation to fix the hole properly. During my whole experience with west Country I never once had any problem with the office staff or any of their technicians that came out before, during, and after installation. Also Regarding the price of the whole installation (even after I requested them to replace the ducting throughout my whole house halfway through the unit installation), was just over $9,000 for everything. If I had tried going through another home depot or Lowe's or even Costco (which I did check prices through them before I went to West Country) I would have wound up spending anywhere between $20,000 and $30,000 for the exact same type of equipment and installation, yes that included the ducting replacement as well.
My final statement regarding West Country Heating and Air, they are a very good company and do quality work, I would recommend them to anyone that asks me, and in point of fact I have recommended them to several friends and family as well. If they are still around when my unit needs to be replaced again I will go through West Country Heating and Air again for a new unit.
And lastly my reason for giving 4 stars, most reviews on google that are 5 stars tend to be over hyped or possibly fake reviews (though fake not being likely here) and most readers tend to ignore the 5 star reviews (I know I do) and reading 1 star reviews is pointless because most if not all of them are written by unhappy customers who didn't like one small aspect of the whole project done by the company and simply want to discredit them with more than likely false or incorrect information. (reviews should never be written while angry because you tend to forget and/or over exaggerate details of what made you upset at the company in the first place.) You should not judge a company on problems with an installation that most times can't be identified during initial installation of the unit and almost never show up until the unit has been running for awhile or started up for the first time.

I love the service from this company. Miguel is awesome and so knowledgeable. I had an issue with the heating system. Miguel came out and knew what the issue was. The repair happened a few days later due to a part that needed to be ordered. When the part arrived, Miguel came back and took care of the issue. Now my home is warm and cozy. Thank you Miguel

Wonderful information, Miguel is very knowledgeable and professional. Will recommend anytime!

Miguel Mendez always does a excellent job and throughly explains all the services being provided