Power Pro Plumbing Heating & Air

Outstanding service from Miguel Reynoso, he was extremely professional and cordial when he came to my house to fix my kitchen drain sink. He also took the time to explain me all the questions I had in order to avoid the same problem. I will definitely call and recommend him again for future services.

Dayvid Gatica was on time, very professional, and informative. I was extremely pleased with the service Dayvid performed. You will be very pleased with David as well. Thank you Dayvid and Power Pro Plumbing.

Our toilet and tub were both clogged. I tried to plunge the toilet and it would come out of the tub and vis versa. I called in the evening and set an appointment for the next day to do a simple drain clean. Miguel called and showed up 15 minutes early. He tried to fix the problem with the medium snake he had. He could not fix it. He called for a field adviser who brought a camera. They showed me the problem and explained that some of the pipes needed to be taken apart under the house. The cleaned up the entire area and gave me an estimate on what it would take to fix the problem completely.
David

This review is about Powerpro Plumbing Heating & Air but more specifically about Luis Aguilar. While the staff answering my call was exceptionally polite and professional, Luis sets the bar substantially higher. He and his team installed my HVAC unit a couple of years ago and I was fortunate to have Luis be assigned to respond to my service call last week. Luis is the epitome of excellent customer service. He arrived on time, asked relevant questions, got straight to task and kept me informed of every step in the process. He kept things at the right level of complexity for me to follow along, demonstrated what he was doing and gave me all the information needed to make decisions. I have to admit that my standards for customer service are very high and Luis does not disappoint. While working on my HVAC, he got a call from another technician asking for advice and guidance and Luis noted he was with a customer but this made it very obvious that he is the expert other experts seek knowledge from. He is very generous in sharing his wealth of information. After the service call, he called to check to ensure things were working and, while a couple of things remain on my side, he was more than willing to offer help, guidance, knowledge, and options. PowerPro is very fortunate to have staff like Luis and he is the reason for my repeat business and recommendations. Thank you PowerPro, and Luis, you are most appreciated.

He was a very genuine person and was making me laugh at all times lots of jokes on this guy and very good service will be calling again when i have more problems.

Alvin Ramos from Power Pro came for sewer camera inspection. He was responsive, called before arrival, showed up on time - kept you informed about his inspection and explained in detail about different options available.

The scheduler got Rick Bates, plumber, to our house in 3.5 hours. He's a very polite, knowledgeable, young man. He came up with a very acceptable replacement set, installed promptly and after cleaned up the sink area with a Lysol type cleaner. His respect for us and our hardwood floors is exemplary of his character.
I'm keeping their number for and future need and hope to have Mr. Bate back as our tech.
Good company!

Prices are ridiculously high. They add up to over $300 p.h. But as far as Juan Martin Hernandez, he is awesome. Very knowledgeable, professional and friendly. He explained everything in a understandable manner. Unfortunately he works for the wrong company. I already found a plumber that quoted me an estimate for a little more than half the price I was being quoted.

Outstanding service!!! Customer service was professional and prompt. Loved the experience. Great job Eddie!

Juan took care of my toilet replacement with ease. He kept the area clean, did a great job with the sealing work around the toilet and explained everything well before starting the work.