Brea/Orange County Plumbing Heating & Air Conditioning

We are pleased with the job that was done. the technician Marcio was very careful, professional and meticulous in his process, he took his time to install the water heater even though it was a rainy day. Everything was done with a care and good result. We are please with the outcome and surely will recommend and use this company again. Thank you.

Don’t waste your time & money with this company! They are unresponsive and have the audacity to charge you a service fee when their technician fails to provide you a quote for the work being needed. We attempted to reach out to them for additional help and no one’s returned our calls. On top of it, their sales associate, Nicole, leaves you threatening voicemails saying they’re going to send you to collections if you don’t pay their service call fee. I would give them 0 stars if I could.

I am not a hard customer to please.... Feel free to check the history of my reviews.
I can honestly say Brea/Orange County Plumbin Heating & Air was one of the absolute worst experiences I've had.

Let me explain, in 2018, I had a problem with my AC unit where the air was not blowing cool enough and the unit had begun leaking water and soaking through the floor. It caused a massive puddle in the carpet about 4 feet long by 3 feet wide. Naturally, I called a local company, Brea Plumbing Heating and Air, to come fix the problem. They show up, inspect, bill us a couple hundred dollars to drain the lines and depart stating that its fixed. The problem went away for a few months until the following Summer.

When the unit started leaking again in the Summer of 2019, we called them out again and they did a "deeper" inspection. This time they had "identified" that the problem was that our unit was falling apart due to wear and tear and that we needed to purchase a new one. I spent $7,000 on a new unit, they handled the installation and topped off all of our levels.

Sounds great right? WRONG!

It didn't leak in 2020, but man it came back with a vengeance in 2021 and now 2022. So I finally became fed up with this company and desired to call a personal contact of mine that specializes in HVAC. He comes out charges me $60 for a complete diagnostic and you know what the first thing he says when he sees the unit?
"I don't know how to put this.... this is the single worst installation I have ever seen. Whoever installed this shouldnt be allowed to conduct business."

Keep in mind, I had NEVER told him anything about the recent installation with Brea/Orange Plumbing or that this was a previous problem. So he goes through a deep dive with me on the plethora of issues caused by this horrible installation and it turns out for the last 5 years, the water dripping onto my carpet has been caused by a leak in the refrigerant lines caused the center A-Shaped Coil (I think that's what he called it) to freeze over and begin melting. He asked me if the problem was most often in the Summer time... man was he on a roll.

Of course, I was skeptical that I've been getting screwed over for the last 5 years of service, so I stood there while he took the unit apart and showed me an ice block melting and dripping exactly like he said it would. I was completely SHOCKED.

He offered to fix the biggest problems with the unit/installation, fixed the leak, billed me $1,000 and the problem has never happened again.

My advice, if you have any semblance of sanity.... find another company.

I have utilized Brea/Orange County Plumbing Heating & Air Conditioning since I purchased my home six years ago. This great company has addressed all my plumbing and HVAC needs promptly and professionally. I highly recommend this company for all plumbing related issues.

The 2 workers were friendly and efficient. They fixed the problem. The price was almost 3x what the last plumber charged for the exact same work.
I’m just glad they were available to come out quickly and fix the problem.

My water heater was 25+ years old and had started to leak. I called Brea Plumbing and Heating and they were out the next day. Very professional and quick!! I will definately use them again!

Franz and his team do a wonderful job. I have used them for plumbing and A/C repairs. They do honest work for a fair and honest price. They were recommended to me by both a realtor friend, and the maintenance supervisor at my church. I highly recommend them, and will continue to use their services.

I have used Brea plumbing for many years and am very satisfied with their work. They respond right away, quality work and decent prices.

Our plumber was courteous, knowledgeable, and got the job done on our bathroom sink. Definitely recommend the service.

They work clean. They were knowledgeable and explained things. Robert and his guy were very nice and they did a great job!!! Thank you Robert!! Prices are reasonable too!!