H&K Heating & Air, INC.

We arrived home from a vacation to find our air conditioning was not working. Called H&K on a Friday morning to see what they could do. They sympathized but let me know they wouldn't be able to get to us until Monday. Knowing the weekend was going to be quite warm, she apologized. I thought about it and had recommendations from other friends and thought I would give those places a call. She completely understood but let me know that I could always give them a call back. So I tried the one place that was recommended by several friends and they were not able to get to us until Wednesday! Called H&K right back and she took my information to place me on the docket for Monday. When she realized where we lived and that she had a technician 3 minutes away, she let me know that he could run by and take a peek. He arrived a couple hours later, took him 10 minutes to replace a part and we had air!
I am beyond thankful for the hustle, concern and kindness shown by this company! Top notch! Thank you so much!

The service man was able to come early as I was notified. He completed the job in a reasonable amount of time and cleaned up before he left. He was quite polite and answered all my questions.

Customer satisfaction #1. Willing to go the extra mile. Repair tech, Blake was very professional and knowledgable. Will use them again!

Thank you to Wes from H & K. He came out to see what my problem was with my A/C unit. He knew within 5 minutes. He ordered the part and came back in 3 days and got it installed. Very friendly and professional. I highly recommend H& K heating and air!

Can’t say enough nice things about the service we have had. Photo of tech coming, real time communication, all as expected and above. Thanks for keeping us cool! :)

I loved the fact that wr could communicate. I called, they either called back or text. I never went more that couple hours without a phone call or text answered.

They were so quick to respond and fixed my AC system quick and nice. This is my new to go company for HVAC reapir

My air conditioner went out this morning (of course, during the prime, hottest time of the year.) I called H&K Heat and Air to see when they could come check it out to fix it. They said they would try to come over sometime today and they were here in less than an hour and fixed it immediately! Wes was very professional, friendly and explained exactly what the problem was after he fixed it. I would HIGHLY recommend this company to everyone! Hands down, the best customer service I've ever experienced. I 100% stand behind giving them five stars!

There were two men that came (did not get their names) one being a trainee and one training. The trainee was nice and professional. The other was rude anytime I would attempt to ask a question. They changed out a part and assured me that my hvac was in working order. I paid the bill only to still have my hvac not cooling my home. Definitely will not use this company again nor will I recommend this company.

Update: I’m a believer in second chances and starting fresh. The same two guys came back this morning and diagnosed the problem and weighed out my options with me. People are entitled to bad days and today truly made up for the bad day from before. Thank you for coming back out and redeeming all previous.

H&K began working a service call on an A/C issue for me and ended up installing a new system Feb 2020 to replace a 15yr old unit. Service was professional and timely. I had a follow up visit a year later for a minor issue which they completed under the workmanship of the original install. It’s so refreshing to have someone stand behind their work. Their accountability and customer service have earned my future business and I recommend you try them as well!