Marathon Heating and Cooling

Troy was very responsive set expectations and a time line. He delivered, cleaned up and explained everything in detail. During the selection process of having our two AC/Heater units replaced Troy responded to my calls immediately and he was super knowledgeable and answered all my questions. That was one of the main factors we hired Marathon Heating and Cooling. We would do it again .

I was very lucky when I found Troy Roads, owner of Marathon Heating and Cooling!! Troy's diagnosis visit was reasonably priced and he came after hours due to my work schedule, for no extra charge. It turned out I just had some wires that came detached when I moved items that were next to my furnace. Troy inspected the whole system anyways, and reset the wires permanently. Next, I hired him to fix a condensate drain that I already knew was causing water pooling on my roof. He installed a new drain within a few days. When I blew a fuse about 2 months later, he came the next day to fix it. Just two weeks ago, I hired him to recommend and install a brand new unit on my second home, which needed a whole new base to be built on the roof.
He is super knowledgeable because he has worked in the industry for large companies for about 20 years. You definitely will be glad to hire Troy because you get the experience and knowledge of a long time professional technician, without having to pay the overhead costs that large companies add on. I have Troy’s number saved in my phone and I will be his loyal customer for as long as I have homes in Tucson. He impressed me a lot on his first visit because he can explain everything about my machine and the reasons why he makes his recommendations. I have always called him since, and always will. I expect to hire him again in March to install mini splits in the unventilated downstairs of my newly purchased (built in 1985) town house.
Sincerely, Cindy - Sahuara Avenue, Tucson, AZ

Our HVAC needed a new compressor. Ordering the replacement hrough our Home Warranty policy proved to be more challenging than I expected. Frustration drove me to call Marathon direct to ask for help in getting the part - as our tenants had been without fully functioning HVAC for about 2 weeks. and spoke with TONY. Troy (Marathon Heating & Cooling) could not have been nicer as I discussed the situation, and not only did he listen to my concerns, he actually stepped in to work with the Warranty company - the result being that he/we got the replacement part in 2 days, versus what had been forecast as 'maybe up to 2-3 weeks'. By day 3 he had picked up the compressor and by end of day 3 the HVAC was up and working again. Add to that he was a genuinely thoughtful person who was not afraid to go the extra mile. I truly recommend this company. An owner with a good heart and a willingness to do whatever can be done to do the job. He's the best!

Troy was honest, punctual and made us feel like long time customers.

Great people, great prices, great service. If you need a new AC or heater call these guys. Very respectfully and hardworking. Got a new Bosch top notch system are a very competitive price. The went above and beyond to be sure we were happy. Nic + PJ Ferrante

Troy called to see if he could come sooner than the scheduled time. Which as fine. He was very efficient, knowledgeable and friendly. He gave us options for future coverage.

Josh was great.. for my AC running again!

People here are awesome.

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